Update(1:15am): Maintenance complete
Thursday, October 8th, starting at 11:59pm, we will be performing intrusive maintenance on Fusion Fiber customers in the greater Burlingame area. Expected down time is 15 minutes. Maintenance window is 4 hours.
-Network Engineering
Update: Last nights’ event has been traced to a Sonic edge router hardware failure. The issue has been mitigated and we are working to deploy a permanent fix.
Update(1:20AM): As of 1AM LA network connectivity should be restored. Further details on the nature of the event will be provided tomorrow.
As of around 12:10AM this morning, we began experiencing network reachability issues from the edge of our LA network. This likely impacts all Sonic customers in southern California. We are actively troubleshooting this event and will provide further update as soon as we have more information.
-Network Engineering
UPDATE: Migration complete.
Tonight starting at 11pm we will be migrating the storage for several of our web applications to a new platform. This includes sonic.com, webmail.sonic.net, forums.sonic.net, and a few others. We don’t expect any noticeable interruption of these services during the migration.
-SOC
Update (10/8/20) 2:46AM: This maintenance is now complete.
Tomorrow (10/7/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Some customers will experience a brief service interruption while we perform this work. The expected down time is about 10 minutes while the equipment reboots. The maintenance window will be 4 hours.
— Network Engineering
Update(1:40AM): Maintenance is now complete.
Tonight night (9/23) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of the far north (Mendocino) ring along with work on the Napa portion of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update (10/9/20) 2:29am: Maintenance completed for tonight.
Update (10/7/20) 9:58am: This has been scheduled for Oct 8, starting at 11:59pm.
Update (9/24/20) 10:22am: This maintenance is being postponed until a later date.
Tomorrow night, Sep 24th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.
Update(2:55AM): Maintenance is now complete.
Tonight night (9/22) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of our east bay ring along with work on our far north (Mendocino) ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(4:14AM): Maintenance is now complete.
Saturday, October 3rd, starting at 01:00 AM, we will be performing intrusive maintenance affecting Sonic Business Fiber services in Santa Rosa. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
Update(1:15AM): Maintenance completed for tonight.
Tomorrow night (9/21) at 11:59PM , we will be performing maintenance on core routing equipment that is part of our east bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(1:10AM): Maintenance successfully completed.
Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center. We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services. The maintenance window will be 4 hours.
– Network Engineering