Update(3:30AM): Maintenance Complete
Starting at 11:59PM on Wednesday, September 16th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
Update(1:12am): Maintenance successfully completed.
Tomorrow (9/15/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in San Bruno/South SF. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(12:30am): Maintenance successfully completed.
Tonight (9/14/20) starting at 11:59pm, we will be performing maintenance on equipment serving the core of the Sonic network. No customer connectivity interruption is expected. This maintenance window is 4 hours.
-Network Engineering
Update 9/16/20 2:27AM This maintenance is now complete.
Tomorrow (9/15/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
11:33 PM Update: Maintenance is completed
Sept 15th 2020 at 11:00 PM we will be performing maintenance on our virtual machine network. We do not expect any service impact with this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update(12:30am): Maintenance successfully completed.
Tonight, September 11th, starting at 11:59pm, we will be performing emergency maintenance on hardware serving St. Helena Fusion (copper) customers. Expected customer downtime is 15-20 minutes.
-Network Engineering
Update(12:42am): Maintenance complete
Tonight, September 10th, starting at 11:59pm, we will be performing an emergency migration of a small subset of Legacy DSL subscribers to different aggregation equipment. This migration is to mitigate a small amount of packet loss to the affected equipment. Customer down time is expected to be less than 10 minutes.
-Network Engineering
Update 12:13AM: This maintenance is now complete.
Tonight, September 10, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Sebastopol. Expected down time is approximately 10 minutes. The maintenance window is 4 hours.
-Network Engineering
Update(1:15AM): All work successfully completed.
Tonight (9/10/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update – 12:12pm: Connectivity has been restored and the outage has been cleared. If you continue to experience issues, please call our support team at your earliest convenience. We can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
There is an outage impacting a subset of customers in Albany. Our network engineers are investigating the root cause, but there is currently no estimated time of repair. We apologize for any inconvenience and hope to restore connectivity as soon as possible. Further updates will be provided as information becomes available.