Update: 7:13 AM Maintenance is completed
On the Mourning of 8/26 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.
-Network Engineering
Update: 6:58pm: Replaced failed equipment is fully in service and operational. If you continue to experience issues please let us know.
Today at 3:21pm, we began experiencing network connectivity issues for copper DSL services in Rohnert Park. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Sonic NOC
Starting at 11:59PM on Monday, August 24th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacaramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
Update: 12:25 AM Maintenance is completed
Aug 20th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update(1:00am): Maintenance Complete
Update(12:30am): Maintenance postponed till tomorrow night
Tonight, starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: This maintenance has been postponed
On the Mourning of 8/20 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.
-Network Engineering
Update: 12:12am Maintenance complete
August 19th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update: As of 9:30am the websites are back up. SOC is still investigating the cause.
Systems Operations is investigating a website outage that began at 8:45am 8/17. The outage is effecting webmail, membertools, forums, and the sonic.com.
Update: Maintenance is complete.
Last night, beginning just after midnight we performed emergency network maintenance in effort to resolve a connectivity issues affecting a small section of our Fusion Fiber customers in San Francisco. Maintenance is complete and everyone affected appears to be restored.
If you experience any further issues, please don’t hesitate to reach out to our Support department.
– Network Operations Team