Update: 2:20 AM Maintenance is complete.
Wednesday, May 27, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Anaheim, Irvine and Orange  . Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update: 2:28 AM Maintenance is complete.
May 26th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
5:27pm: Network functionality has been restored. If you continue to experience any issues with service, please call our technical support team at your earliest convenience.
3:50pm: Network Technicians are on site determining the nature of the issue and are working to restore connectivity.
At 11:45am we became aware of an outage impacting Fusion DSL customers in Sunnyvale. We are actively investigating, and hope to restore service as soon as possible. We appreciate your patience and will provide further updates as we are able.
-Sonic Support
Update: We are rescheduling this maintenance.
Tonight, beginning at 11pm, we will be applying updates to various systems including our customer shell server, database servers, and our VPN servers. Any service interruptions should be brief and we expect to complete the maintenance within 2 hours.
Update(12:30AM): Maintenance is now complete
Thursday, May 20, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Sebastopol. Expected down time is approximately 10 minutes. The maintenance window is 30 minutes.
-Network Engineering
Update: 1:02 AM Maintenance is completed.
Thursday, May 21, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Cruz, Santa Clara, and Palo Alto . Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Correction: This impacted a subset of DSL customers. If you continue to experience any issues, please powercycle your modem, and call our support team as necessary. We apologize for any confusion.
This morning, 05-20-2020, we experienced a brief outage on our fiber network starting at 8am that was repaired at 8:30am. If you are experiencing a loss of connection on your fiber line please try power cycling your ONT and if issues still persist please reach out to our support team at 855-394-0100.
Update (Wednesday 5/20): Due to unforeseen circumstances, this maintenance has been postponed to a later date.
Thursday night (5/21) at 11:59 we will be performing maintenance on aggregation equipment serving enterprise Sonic Business Fiber customers throughout Sonoma County. Expected downtime will be 1 hour. The maintenance window is 4 hours.
-Network Engineering
Update: 12:37AM: This maintenance is now complete.
Beginning at 11:59PM on Thursday, May 20th, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and Flexlink customers in Forestville. The expected downtime is around 15-30 minutes for this operation. Maintenance window is until 2:00AM
Update(12:26am) – Maintenance is now complete.
Tomorrow night, 5/19/2020 at 11:59pm, we will be conducting non-intrusive maintenance to all Fusion Fiber locations. There is no expected downtime or impact during this maintenance. The maintenance window is 2 hours.
-Network Engineering