Update – 6:25pm: This issue has been resolved and service restored. If you need to reach support feel free to give us a call.
Update – 1:30pm: We are still experiencing issues inbound to our call center. While we work toward resolving the persistent phone issues, we’re available to assist you via the following channels:
- Technical Support: firstname.lastname@example.org
- Billing: email@example.com
Update – 11:55am: Calls inbound to the call center are currently operational. We are still working with our provider to address the root issues. We sincerely apologize for the inconvenience and will provide more updates as we are able.
Update – 10am: If you require assistance, reach out to us via Facebook or Twitter and we’ll do our best to coordinate a call with one of our support representatives. Please provide your username and contact information, as well as a brief description of the issue you’re experiencing, and we’ll follow up as soon as we’re able.
Update – 8:15am: We are still experiencing issues with inbound calls. We have continued to work with our provider to restore service but do not yet have an estimated time of repair, and ask that if you require assistance at this time to reach us via email (firstname.lastname@example.org) and SMS (707-800-4624). Thank you for your continued patience.
Update – 6:50pm, we have confirmed the inbound call issue is with our provider and are currently working with them and upstream carriers toward resolution. This issue has the highest priority but we do not, at this time, have an estimated time of resolution. In the meantime the Sonic Support team is still available via email, SMS and social media platforms.
At 1:40pm, we became aware of an issue impacting all inbound calls to our customer support team. We are investigating the issue and hope to restore functionality as soon as possible.
We apologize for the inconvenience and will provide subsequent updates as soon as we are able.