Correction: This impacted a subset of DSL customers. If you continue to experience any issues, please powercycle your modem, and call our support team as necessary. We apologize for any confusion.
This morning, 05-20-2020, we experienced a brief outage on our fiber network starting at 8am that was repaired at 8:30am. If you are experiencing a loss of connection on your fiber line please try power cycling your ONT and if issues still persist please reach out to our support team at 855-394-0100.
Update (Wednesday 5/20): Due to unforeseen circumstances, this maintenance has been postponed to a later date.
Thursday night (5/21) at 11:59 we will be performing maintenance on aggregation equipment serving enterprise Sonic Business Fiber customers throughout Sonoma County. Expected downtime will be 1 hour. The maintenance window is 4 hours.
-Network Engineering
Update: 12:37AM: This maintenance is now complete.
Beginning at 11:59PM on Thursday, May 20th, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and Flexlink customers in Forestville. The expected downtime is around 15-30 minutes for this operation. Maintenance window is until 2:00AM
Update(12:26am) – Maintenance is now complete.
Tomorrow night, 5/19/2020 at 11:59pm, we will be conducting non-intrusive maintenance to all Fusion Fiber locations. There is no expected downtime or impact during this maintenance. The maintenance window is 2 hours.
-Network Engineering
Update(2:42AM): Maintenance is now complete, customers may have experienced a brief period of IPv6 reachability issues to some destinations during this window.
Tonight, May 18, starting at 11:59PM, we will be performing maintenance on equipment serving the edge of the Sonic network. No customer impact is expected. This maintenance window is 4 hours.
Update(1:08AM): Maintenance is complete.
Beginning at 11:59PM on this Thursday, May 21, we will be performing intrusive maintenance on equipment serving Fusion and Flexlink customers in the Cotati area. Expected downtime for this operation is around 30 minutes.
Update(2:16am) – Maintenance is now complete.
Tuesday, May 19, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update: 1:22 AM Maintenance is completed.
On May 19th 2020 at 11:59 PM for a small subset of customers in San Francisco we will be updating the firmware for Sonic Fiber Small Business optical network terminals. During a 5 hour maintenance window there will be a 2 to 5 minute service interruption while the ONT reboots.
~Network Engineering
Update 5/15 2:38am: This maintenance is now complete
Tomorrow night 5/14 at 11:59pm we will be performing intrusive maintenance for equipment serving our copper Fusion and Flexlink customers in the Forestville and Healdsburg areas. The maintenance window is 4 hours long. Expected down time in each area is 30 minutes.
-Network Engineering