Update(1:23am) Maintenance is now complete.
Tonight at 11:59PM, we will be performing upgrades on equipment serving residential fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update 12:27AM: Maintenance has been successfully completed.
Tuesday, March 17, starting at 11:59pm, we will be performing maintenance on core equipment serving the Santa Rosa area. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Update 12:30AM: Maintenance has been successfully completed.
Tonight (3/13/20) at 11:59 we will be performing emergency maintenance on network hardware serving both Albany and Burlingame area fiber customers. We do not believe this work will be intrusive, but there is a minimal chance of customer impact. This maintenance window is 3 hours.
Update: 1:30AM Maintenance completed
Tonight 3/10/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
-Update – Maintenance has been canceled.
-Update – Maintenance has been postponed to 3/16/2020 at 11:59pm.
Thursday, March 12, starting at 11:59pm, we will be performing maintenance on core equipment serving the San Francisco area. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Update 12:50AM: Maintenance has been successfully completed.
Wednesday, March 11, starting at 11:59pm, we will be performing maintenance on core equipment serving the San Francisco area. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Update 1:25AM: Maintenance has been successfully completed.
Tuesday, March 10, starting at 11:59pm, we will be performing maintenance on core equipment serving the Burlingame/Brentwood/San Francisco area. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Tonight, beginning at about 9pm, a vendor of ours will be performing emergency maintenance on outside plant that provides connectivity for our network in the Sacramento and surrounding area for both legacy DSL and Fusion/FlexLink services. They expect the downtime to be around 30 minutes within the 9 hour maintenance window.
Update: Phone Maintenance is now complete, and support will remain open until 10pm.
Update: Maintenance has taken longer than anticipated, and we expect to conclude the maintenance at 9pm, rather than 8pm.
Beginning at 6pm, our call center will be unreachable due to emergency maintenance on our internal voice network. We anticipate downtime from 6pm – 8pm.
This will impact customer support, and sales. Our NOC Hotline will remain operational. If you require support during this time, please email us at support@sonic.net, or contact us via text at 707-800-4624.
We apologize for the inconvenience and hope to restore voice service as soon as possible.
-Sonic Support
Update 1:25AM: Maintenance has been successfully completed.
-Update – Maintenance has been postponed to 3/4/2020 at 11:59pm.
Tuesday, March 3, starting at 11:59pm, we will be performing maintenance on core equipment serving the Berkeley/Albany area. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering