02/13/2020 2:35PM – The outage has been cleared and service restored. Please reach out to Sonic Support if you continue to have service issues.
02/13/2020 1:25PM – We are currently experiencing a Legacy DSL Outage in the Sacramento area. At this time there is no ETA on when the outage will be resolved but we are actively working toward resolution. We will provide updates here as the situation progresses.
Update 2020-02-18 @ 1:39pm
Resolved: As if this morning, the access number for voicemail services on Fusion Voicemail (707-583-7700) is now routing to our equipment and access via this telephone number has been tested and marked resolved.
-Network Engineering
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Earlier today, 707-583-7700, the direct dial extension for the Fusion Voicemail service stopped routing to our equipment. This number is used to dial into the voicemail service used only for Fusion customers. This does not affect the voicemail services for IPBB, Fiber, or most enterprise voice service customers. In addition, this has no impact on the Fusion Voicemail’s system functionality to record new messages.
There are several other methods to check your Fusion voicemail. The easiest being to call your own telephone number and press * while the greeting plays to access the login prompt. If you call the number from itself, it will bypass the greeting and go directly to the prompt. If you need to access voicemail for a different Fusion telephone number, you may temporarily use 707-521-0107 in place of 707-583-7700. And, of course, you can always access it directly in your email client using your sonic.net IMAP account in the Voicemail folder.
Update: Edited to clarify impacted services and provide suitable workarounds.
Update: Maintenance is complete.
Tonight beginning at 11pm we will be applying upgrades to multiple hosts including our customer sql database servers and our shell server. Any down time should be very brief and we expect to complete the maintenance within 2 hours.
Update 2:05AM: Maintenance has been successfully completed for the night.
Tuesday, February 11, starting at 11:59pm, we will be performing maintenance on core equipment serving the Los Angeles Sonic network. Brief customer connectivity interruptions may occur during this work, but minimal impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: This has been postponed until tomorrow night, 2/12/2020.
Tomorrow night, 2/11/2020, beginning at 11:59PM, we will be performing maintenance on equipment serving a small subset of legacy DSL customers in northern California. Expected downtime is less than 45 minutes.
Update: Maintenance complete.
Tonight beginning at 11pm we will be performing system maintenance on a subset of servers including our custom hosting platform. Any service interruptions should be very brief and we expect to complete the maintenance within 2 hours.
Update 1:08AM: Tonight’s maintenance is now complete. Customers may have experienced a brief connectivity interruption, which we quickly identified and mitgated.
Tuesday, February 4, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: 2:55 AM The failed optic has been replaced and all customer connectivity restored. Maintenance is now complete for the evening.
Update: 2:20 AM An optic serving a subset of customers appears to have failed during our work. We are dispatching a technician to diagnose and resolve this as quickly as possible. Further update will be provided upon resolution.
Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on equipment serving our Los Angeles SSE enterprise customers. Expected customer downtime is 60 minutes. This maintenance window is 4 hours in case of unforeseen issues.
-Network Engineering
Update: 2:55 AM All maintenance has been completed.
Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: Due to unforeseen circumstances, tonight’s maintenance has been postponed.
Tuesday, January 28, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering