Update 1:25AM: Maintenance has been successfully completed.
Tuesday, March 10, starting at 11:59pm, we will be performing maintenance on core equipment serving the Burlingame/Brentwood/San Francisco area. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Tonight, beginning at about 9pm, a vendor of ours will be performing emergency maintenance on outside plant that provides connectivity for our network in the Sacramento and surrounding area for both legacy DSL and Fusion/FlexLink services. They expect the downtime to be around 30 minutes within the 9 hour maintenance window.
Update: Phone Maintenance is now complete, and support will remain open until 10pm.
Update: Maintenance has taken longer than anticipated, and we expect to conclude the maintenance at 9pm, rather than 8pm.
Beginning at 6pm, our call center will be unreachable due to emergency maintenance on our internal voice network. We anticipate downtime from 6pm – 8pm.
This will impact customer support, and sales. Our NOC Hotline will remain operational. If you require support during this time, please email us at support@sonic.net, or contact us via text at 707-800-4624.
We apologize for the inconvenience and hope to restore voice service as soon as possible.
-Sonic Support
Update 1:25AM: Maintenance has been successfully completed.
-Update – Maintenance has been postponed to 3/4/2020 at 11:59pm.
Tuesday, March 3, starting at 11:59pm, we will be performing maintenance on core equipment serving the Berkeley/Albany area. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Update: At 5pm, core equipment serving impacted areas was brought down for emergency maintenance. Impacted areas now appear to be back online. If you continue to have issues, please powercycle your ONT or Gateway. If problems persist, call support at your earliest convenience.
At 1:30pm, an area in San Francisco experienced a brief power outage which resulted in loss of service. After power was restored, some fiber circuits became non-responsive. Network Engineers are assessing the situation, and we will provide more information here as it becomes available.
-Dan & Support
Update 12:30AM: Maintenance has been successfully completed.
Tuesday, February 25, starting at 11:59pm, we will be performing maintenance on core equipment serving the Sebastopol area. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update 12:11AM: Maintenance has been successfully completed.
Tonight 02/20/2020 at 11:59pm we will be rebooting a device serving a small subset of Fusion and Flexlink customers in the San Francisco area. The expected downtime is 10 minutes with a maintenance window of 4 hours.
– Network Engineering
Update 12:30AM: Maintenance has been successfully completed.
-Update – Maintenance has been postponed to 2/20/2020 at 11:59pm.
Tonight 2/19/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update 2:30AM: Maintenance has been successfully completed.
Tuesday, February 18th, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: At 9:30, data connectivity has been restored. If you are still experiencing loss of connectivity, please disconnect power from your ONT and Residential Gateway for at least 10 seconds, and plug it back in. If this doesn’t restore service, please contact support during normal business hours. Support is available 8am – 10pm, seven days a week.
Update: At 9:04pm, we have identified an issue with a core piece of equipment serving the Brentwood area. Our Network engineers are working to address the failure. We have received reports of connectivity being restored, but are not yet 100% stable. More information will be provided as it becomes available.
At 1:18pm, our network engineering team became aware of voice issues impacting fiber customers in the Brentwood area. As of 4:58pm, data service became impacted as well. We are currently working to resolve these issues and will provide updates as more information becomes available.
-Sonic Support