Update(1:20AM) All work for tonight has successfully concluded.
Tuesday, January 7, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.
-Network Engineering
Update(3:36am) Maintenance is now complete
Monday, 1/6/2020 at 11:59pm we will be performing intrusive network maintenance for Flexlink and Enterprise transport customers in the north bay. The maintenance window is 4 hours with an expected downtime of 1 hour during the maintenance window.
Update: After a technician was dispatched for hardware replacement, this issue should have been resolved as of 3:30PM today.
Today just after 12:00pm, a piece of network infrastructure serving a subset of legacy DSL customers in northern California appears to have failed. We are currently identifying the exact source of the failure. Update will be provided when we have more info and/or an ETR.
-Network Engineering
Update: maintenance is complete.
Tonight, beginning at 11pm, we will be upgrading several systems including our VPN servers. Any downtime should be brief and we expect to complete the maintenance within 1 hour.
Update: 12:06 AM Maintenance is complete.
Thursday, December 02, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update(1:47am): Due to a configuration error, a subset of customers experienced 10-15 minutes of down time during this maintenance window. At this time, all services have been restored, and maintenance is now complete.
Monday, Jan 13, starting at 11:59pm, we will be performing maintenance on public peering interfaces at the edge of our network. Customers may experience a small period of network instability. Maintenance window is four hours.
-Network Engineering
Sonic Support will be closing early tomorrow, 12/31, at 5pm.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Wednesday 1/1 to our normal working hours, 8am to 10pm.
-Dan & Support
Update: 10:35 AM All service has been restored.
Update: 9:00 AM Sonic technician is on site. We are working on restoring service.
Equipment in Oakland that a subset of copper Fusion and Flexlink services are served off has failed. We are dispatching a technician out to replace the equipment.
~Network Engineering
Sonic Support will be closing early tomorrow, 12/24, at 5pm, and will be closed 12/25.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Thursday 12/26 to our normal working hours, 8am to 10pm.
-Dan & Support
Update: 12:30 AM Maintenance is complete.
Tonight 12/19/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering