Tonight at 8:00 PM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about an hour.
(UPDATE, the Faxback Server has been upgraded successfully.)
-Network Operations
Update(2:00am) Maintenance is now complete
Tonight (9/18/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Albany and Berkeley areas. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update (1:00AM): Maintenance successfully completed. Customer impact should have been limited to approximately 30 minutes.
Tomorrow (9/17/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
Update: We are investigating an issue with our shell server, however all other services are restored and the maintenance is complete.
Tonight beginning at 11pm we will be updating a multitude of systems. We expect any service downtime to be minimal and to complete the maintenance within 2 hours.
Update(2:34am) Maintenance is not complete.
Update(1:40am) Service should be restored to the Healdsburg and Sebastopol Areas.
Update(1:25am) device upgrades are done, however customers in Sebastopol and Healdsburg may be experiencing an outage. We are currently looking into the issue.
Monday, September 16th, 2019 at 11:59pm we will be conducting code upgrades on two pieces of core equipment in the north bay. Fusion, FlexLink, and Business Park Fiber customers in the Petaluma and Santa Rosa areas may experience brief periods of route instability or reachability issues during the upgrades. The expected timeframe for the upgrade is 15-20 minutes per device. This maintenance window is 4 hours.
-Network Engineering
Update: 12:30 PMÂ Maintenance is complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion Fiber and Enterprise Fiber customers in the Sebastopol area. Downtime is expected to be 1 hour.
-Network Engineering
Update(9/12 3:50am): Maintenance complete
Update(9/10 11:42pm): This maintenance has been postponed until September 11 at 11:59pm
Tuesday , September 10, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: 12:10 PMÂ Maintenance is complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion Fiber and Enterprise Fiber customers in the Sebastopol area. Downtime is expected to be 1 hour.
-Network Engineering
Update(2:29AM): Maintenance complete
Tomorrow night, starting at 11:59 PM, a subset of customers in the below areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Aptos
Burlingame
Davis
Half Moon Bay
Los Altos
Millbrae
San Bruno
San Jose
San Mateo
Santa Clara
Sunnyvale
Watsonville
– Network Engineering
Update(2:59AM): Maintenance complete
East Bay/Sacramento/SF – Fusion DSL and Flexlink Intrusive Maintenance
Tomorrow night, starting at 11:59 PM, a subset of customers in the below areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Albany
Daly City
Davis
Hayward
Lafayette
Martinez
Oakland
Richmond
Sacramento
San Francisco
West Sacramento
Woodland
– Network Engineering