Update: We are investigating an issue with our shell server, however all other services are restored and the maintenance is complete.
Tonight beginning at 11pm we will be updating a multitude of systems. We expect any service downtime to be minimal and to complete the maintenance within 2 hours.
Update(2:34am) Maintenance is not complete.
Update(1:40am) Service should be restored to the Healdsburg and Sebastopol Areas.
Update(1:25am) device upgrades are done, however customers in Sebastopol and Healdsburg may be experiencing an outage. We are currently looking into the issue.
Monday, September 16th, 2019 at 11:59pm we will be conducting code upgrades on two pieces of core equipment in the north bay. Fusion, FlexLink, and Business Park Fiber customers in the Petaluma and Santa Rosa areas may experience brief periods of route instability or reachability issues during the upgrades. The expected timeframe for the upgrade is 15-20 minutes per device. This maintenance window is 4 hours.
-Network Engineering
Update: 12:30 PMÂ Maintenance is complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion Fiber and Enterprise Fiber customers in the Sebastopol area. Downtime is expected to be 1 hour.
-Network Engineering
Update(9/12 3:50am): Maintenance complete
Update(9/10 11:42pm): This maintenance has been postponed until September 11 at 11:59pm
Tuesday , September 10, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: 12:10 PMÂ Maintenance is complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion Fiber and Enterprise Fiber customers in the Sebastopol area. Downtime is expected to be 1 hour.
-Network Engineering
Update(2:29AM): Maintenance complete
Tomorrow night, starting at 11:59 PM, a subset of customers in the below areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Aptos
Burlingame
Davis
Half Moon Bay
Los Altos
Millbrae
San Bruno
San Jose
San Mateo
Santa Clara
Sunnyvale
Watsonville
– Network Engineering
Update(2:59AM): Maintenance complete
East Bay/Sacramento/SF – Fusion DSL and Flexlink Intrusive Maintenance
Tomorrow night, starting at 11:59 PM, a subset of customers in the below areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Albany
Daly City
Davis
Hayward
Lafayette
Martinez
Oakland
Richmond
Sacramento
San Francisco
West Sacramento
Woodland
– Network Engineering
Tonight beginning at 10pm we will be performing maintenance that could result in downtime on our VPN server. Any downtime is expected to be brief and we expect to complete the maintenance within 2 hours.
Update(2:11AM): Maintenance complete
Tomorrow night, starting at 11:59 PM, a subset of customers in the below areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Napa
Occidental
Petaluma
San Rafael
Santa Rosa
Sausalito
Sonoma
Ukiah
Vallejo
– Network Engineering
** Update – Issue Resolved as of 10:12pm 8/19/2019 **
After an emergency repair dispatch, all customers in the Los Angeles area affected by the fiber outage appear to be back online. If you believe you were affected and are still down, please reach out to us right away.
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This afternoon, August 19th, a subset of our enterprise customers in the Los Angeles area have been affected by an outage. We’re currently working to resolve the issue and this post will be updated when more information is available.