Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will remain in place until 3am, and impacted customers will experience a few brief service interruptions throughout that time. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:45AM – Maintenance has successfully concluded ahead of schedule.
Tonight at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update: 12:20 AM Maintenance is complete.
Update: Maintenance complete.
Tonight at 11pm we will be performing updates to various systems including the members tools and the sonic.com front page. Any service interruptions should be brief and we expect to complete the maintenance within 2 hours.
Tonight starting at 11:59 PM we will be upgrading network hardware that
supports our phone switch. The planned maintenance should take 2 hours and
during that time, some call quality issues could occur for customers on
Sonic’s voice platform. An update will be provided when maintenance is
completed.
~Network Engineering
Update: 1:33 AM Maintenance is completed.
Tomorrow night, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in southern California. Expected down time is approximately 30 minutes. The maintenance window will be 2 hours.
– Network Engineering
Tonight starting at 11:59 PM we will be upgrading network hardware that
supports our phone switch. The planned maintenance should take 2 hours and
during that time, some call quality issues could occur for customers on
Sonic’s voice platform. An update will be provided when maintenance is
completed.
~Network Engineering
Update: 1:24 AM Maintenance is complete.
We’re experiencing significantly above average inbound email flows at this time which has exceeded our spam filtering servers capacity. These messages are queued locally pending available resources which may add a couple of minutes delay where delivery usually takes less than a second. This is also resulting in a brief delay while sending outbound messages. We’re bringing up additional resources now and expect to have the issue resolved soon.
Update: Additional resources have been deployed and this is no longer in issue.
-System Operations
Beginning tonight at midnight we will be performing maintenance on core routers. No customer downtime is expected as a result of this maintenance although users my notice some routing instability. The window for this maintenance is 3 hours.
Update 3:00AM – Maintenance is complete for tonight.
Tonight at 11:59 PM we will be performing maintenance on our phone switch. The
expected maintenance window is 2 hours with no service interruptions.
~Network Engineering
Update: 12:40 AM The maintenance is completed.
Update: Maintenance complete.
Tonight at 11pm we will be performing updates to various systems including webmail and our VPN server. Downtime for effected systems is expected to be brief, and we should complete the maintenance within 2 hours.