As of 8:15 am we have been getting reports of a issue on our Legacy DSL network. Currently we do not have estimated time of repair as of yet but will update as soon as able.
Update: Service was restored as out 11:10AM this morning. We identified a hardware failure in our DSL aggregation network, and reconfigured customer traffic to use redundant equipment. The failed hardware will be replaced shortly in a planned maintenance window.
-Network Engineering
Update: Maintenance complete.
Tonight at 11pm we will be performing maintenance to various systems inculding our VPN and shell servers. We expect any downtime to affected services to be brief and for the maintenance to be completed within 2 hours.
Update (1:10AM): Maintenance complete.
Tonight at 11:59PM we are performing maintenance on core equipment serving our legacy DSL network. We do not expect any customer impact from this maintenance, but it remains a possibility given the scope of the work. An update will be posted when our work is complete.
-Network Engineering
Update: This maintenance is complete.
Tonight at 11pm we will be applying updates to multiple systems including VPN, webmail, and various database servers. We estimate the process will take approximately 2 hours to complete and any downtime to affected services will be minimal.
Tonight starting at 11:59PM we will be performing maintenance on equipment serving Fusion Fiber customers in Brentwood. This work is expected to not be customer impacting. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:25AM – Maintenance has been completed.
Tonight at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The window for this maintenance is 3 hours.
Update: Maintenance complete. 1:45am
~Network Engineering
Tonight, starting at 11:59pm, we will be performing emergency maintenance on equipment serving Fusion DSL and FlexLink subscribers in Albany. Expected downtime is 20 minutes.
-Network Engineering
Tomorrow at 11:59PM we will be performing maintenance on core equipment serving Fusion Fiber customers located in San Francisco’s Mission District. The maintenance window will remain in place until 3am. Expected customer downtime is around 30 minutes. An update will be provided when maintenance is concluded.
-Network Engineering
Update 1:45AM – Maintenance has successfully completed.
Tomorrow night, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in southern California. Expected down time is approximately 30 minutes. The maintenance window will be 2 hours.
– Network Engineering
Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will remain in place until 3am, and impacted customers will experience a few brief service interruptions throughout that time. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:45AM – Maintenance has successfully concluded ahead of schedule.