Month: September 2015

Non Intrusive Voice Maintenance

Beginning tonight at Midnight, we will be rebooting a back-up part of our phone switch.  This will have no impact on voice and should take around 10 minutes to complete.

Thanks – Brandon


Work has now been completed


System Maintenance

System Operations will be performing updates tonight starting at 11:59pm.  We do not anticipate any impact to customer services and maintenance should be completed within 1 hour.

Legacy DSL Outage – Chico area

Update(7:30AM): Customers affected by this outage should now be back online.

Update(12:10AM): Unfortunately this problem wasn’t as isolated as previously thought and another technician is being dispatched out to clear more equipment. More info once I receive it.

Update(8:30PM): Our provider is still working with their vendor to resolve this issue. It has been heavily escalated at this point and we are getting updates as quickly as we can.

Update (10:55AM): Our provider indicates that they have isolated the problem and will be dispatching a technician to perform the repair. No ETR given quite yet.

Update (7:25AM): We are still working with our transit provider for this area to locate and repair the problem.

We are currently experiencing an outage affecting legacy DSL users in the Chico area. The issue is still being investigated and we will update this message once we have an ETR.

  • Robbie

San Francisco Fusion/FlexLink Outage

Update (11:40am): All service has been restored. We are investigating the problem with our hardware vendor to prevent this problem from happening in the future.

Today, September 17, equipment serving a subset of subscribers in the San Francisco area stopped passing traffic after software upgrades during scheduled maintenance. We are working to restore service to all affected customers.


Fusion/FlexLink Intrusive Maintenance – San Francisco

Update (2:00AM): This maintenance is now complete.

Beginning tonight at midnight I will be performing software upgrades on equipment serving Fusion/FlexLink customers in San Francisco. Expected downtime is around 15 minutes. Some VDSL users may experience a longer period of downtime.

– Robbie

Fusion/FlexLink Intrusive Maintenance

Update( 12:30AM ): This maintenance is now complete.

Beginning tonight at midnight I will be performing software upgrades on equipment serving customers in Windsor, Rohnert Park, and Healdsburg. Expected downtime is around 15 minutes.

– Robbie

Legacy DSL Outage – Lata 1

We currently are experiencing an outage affecting Legacy DSL and Biz-T customers in Lata 1.  We are currently working on the issue as fast as we can and will update as the situation progresses.

thanks, Brandon

Update:  The issue is now resolved.

Update(11:51am): I will be performing an emergency maintenance reload of the affected equipment tonight at 11:59pm. Expected downtime for affected Business-T and Legacy DSL customers is less than 15 minutes. — Tomoc

Update(9/10-12:20am): Maintenance complete.


Issues Resolving Netflix CDN

One of Netflix’s domains was incorrectly flagged by one of our DNS DoS protection tools which resulted in many customers not being able display images while using their Netflix apps.  I’ve disabled the tool pending further review to see if it can be reinstated without risking additional false positives like this.  If you’re still having trouble with images in Netflix, restarting your system (TV, Roku, etc.) or flushing your DNS cache should fix it.  We’re very sorry for any inconvenience this may have caused. – Kelsey