Update: Maintenance was completed by 2 AM
Tonight at 11:59pm we will be running software updates on multiple customer facing systems. The following services may experience brief interruptions:
-SOC
Update: Maintenance complete.
Tonight at 11:59pm we will be running software updates on multiple customer facing systems. The following services may experience brief interruptions:
-SOC
Update(1:04am): Maintenance complete
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the San Francisco area. During this maintenance window. Downtime is expected to be less than 20 minutes.
Network Engineering
Update(3:28): Maintenance is now complete
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the San Francisco and Brentwood areas. During this maintenance window. Downtime is expected to be less than 20 minutes.
Network Engineering
We are currently repairing damage to fiber cables that serve business park customers in the northern Santa Rosa/Airport area. The cables were partially damaged by squirrels and require some extensive repairs. A small portion of the customers in the area that are not already affected by the outage my notice an interruption of service during the repair process as we replace and re-splice groups of damaged cables. We expect the repairs to be finished by early tomorrow morning
-Noc
Update: As of 2:29am 5/17/2017 service has been fully restored.
Update(3:21): maintenance is now complete
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the San Francisco and Brentwood areas. During this maintenance window. Â Downtime is expected to be less than 20 minutes.
Network Engineering
Update (3:52AM) Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on equipment serving fiber customers in the following Business Parks: Airport, North Dutton, Petaluma, and Sebastopol. This maintenance will not affect Northpoint or Brentwood Business Park Fiber customers. Expected downtime is approximately 15 minutes.
-Network Engineering
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the Sunset District of San Francisco. During this maintenance window, we will also be upgrading Sebastopol. Downtime is expected to be less than 15 minutes.
Update(1:49pm): We are expanding our maintenance to include equipment serving customers in the Brentwood area.
Update(5:29am): Maintenance is now complete
-Network Engineering
Update 3:52PM: We have been able to isolate the failure to a software bug affecting our fiber aggregation gear. We have confirmed the issue with our vendor who was able to provide a firmware fix. We will be performing system maintenance in the next few days to upgrade the system to prevent this issue from happening again.
Update 3:42PM: Our engineering team was able to restore connectivity for all of our fiber customers. We are currently investigating the root cause of the failure.
We are currently investigating an outage affecting our Santa Rosa Airport business park fiber customers and Petaluma business park fiber customers. We do not currently have details on the cause or scope of the outage but will update status as soon as more information is gathered.
Update (12:44AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering