Month: May 2020

Update: This is complete.

Update: This is now scheduled for 11pm PST 6/4.

Update: This has been postponed.

Tonight at 11:59pm we are upgrading our IMAP/POP3 proxy servers to a newer version. This upgrade will include several bug/security fixes, as well as allow us to update some of our SSL security settings to more modern standards. The upgrade itself will require all currently connected clients to reconnect, which most clients will do seamlessly. If there are any problems connecting to the IMAP/POP3 service after the update, please contact support.

-SOC

Update: 2:05 AM Maintenance is completed.

Monday, June 1, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Balboa, Benicia, Buena Park, Brea, Corona Del Mar and Santa Ana. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Update: Maintenance is complete.

Tonight, beginning at 11pm, we will be applying updates to multiple systems including our customer shell server, database servers, and our VPN servers.  Any service interruptions should be brief and we expect to complete the maintenance within 2 hours.

Update: 2:28 AM Maintenance is complete.

May 26^th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering

5:27pm: Network functionality has been restored. If you continue to experience any issues with service, please call our technical support team at your earliest convenience.

3:50pm: Network Technicians are on site determining the nature of the issue and are working to restore connectivity.

At 11:45am we became aware of an outage impacting Fusion DSL customers in Sunnyvale. We are actively investigating, and hope to restore service as soon as possible. We appreciate your patience and will provide further updates as we are able.

-Sonic Support

Update: We are rescheduling this maintenance.

Tonight, beginning at 11pm, we will be applying updates to various systems including our customer shell server, database servers, and our VPN servers.  Any service interruptions should be brief and we expect to complete the maintenance within 2 hours.

Update(12:30AM): Maintenance is now complete

Thursday, May 20, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Sebastopol. Expected down time is approximately 10 minutes. The maintenance window is 30 minutes.

-Network Engineering

Update: 1:02 AM Maintenance is completed.

Thursday, May 21, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Cruz, Santa Clara, and Palo Alto . Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Correction: This impacted a subset of DSL customers. If you continue to experience any issues, please powercycle your modem, and call our support team as necessary. We apologize for any confusion.

This morning, 05-20-2020, we experienced a brief outage on our fiber network starting at 8am that was repaired at 8:30am. If you are experiencing a loss of connection on your fiber line please try power cycling your ONT and if issues still persist please reach out to our support team at 855-394-0100.