Month: July 2020

Update: This maintenance is being postponed and will be rescheduled at a later date.

Tonight beginning at 11pm we will be applying upgrades to multiple systems, including our customer shell server and our VPN servers.  Any downtime should be brief and we expect to complete the maintenance within 3 hours.

UPDATE: 4:00pm – This issue has been resolved and the outage cleared. If you are still having service issues please reach out to our Support team for assistance.

A small subset of Legacy DSL customers in Northern California are currently without service following scheduled maintenance last night. Our engineers are currently investigating the issue and working toward resolution. We will provide updates here as we receive them.

Beginning at 11:59PM on 7/27/20, we will be performing maintenance on legacy DSL customers in northern California. The maintenance window for this operation is 4 hours, but we expect less than 1 hour of downtime for affected customers.

Due to waning support from web browsers, we will be replacing our EV (extended validation) certificates for our customer facing websites with standard DV (domain validation) certificates. This will occur over the next six months, during certificate renewal. In most cases this change will not be noticeable. If you are using a browser that supports displaying a green bar along with the company name on EV secured sites, do not be alarmed when one of the following domains no longer displays such a bar in the future:

• webmail-beta.sonic.net
• webmail.sonic.net
• members.sonic.net
• fax.sonic.net
• forums.sonic.net
• signup.sonic.net
• sonic.com
• ovpn.sonic.net
• legacy-webmail.sonic.net

The new certificates will provide the same level of security as the old ones.

-SOC

Update(3:00am): Maintenance complete, no customer impact

Tuesday, July 21st, starting at 11:59pm, we will be making changes to our transit configuration serving our Southern California network. Customers may experience up to 10 minutes of routing instability as BGP across the internet re-converges. This maintenance window is 4 hours.

-Network Engineering

Update 2:47AM: Service was restored at 12:54AM.

Today at 12:10AM, we began experiencing network connectivity issues to the Sacramento area. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Network Engineering

Tonight at 11:59pm we will be performing intrusive system maintenance on equipment providing Fusion Fiber service to a subset of folks in the Albany area. The maintenance window is 2 hours however we expect downtime to be less than 30 minutes.

Update -  1:08am: Service has been restored.

Update – 11:38pm: Restoring connectivity is taking longer than originally anticipated, and the new estimated time of repair is 2:00am. We apologize for any inconvenience.

Update – 10:33pm: The current estimated time of repair is two hours. We will continue to monitor the situation and provide updates as they become available.

We are currently experiencing an outage impacting a subset of Fusion Fiber customers in Albany. Our network engineers are currently investigating the underlying cause, and are working to restore service as soon as possible. More updates will be provided as they become available.

Update: Maintenance is complete.

Tonight beginning at 11pm we will be applying upgrades to various systems including our VPN server.  Any down time to effected systems should be brief and we expect to complete the maintenance within 2 hours.