Update: 11:50 PM Maintenance is complete.
Sept 1st  2020 at 11:00 PM we will be performing maintenance on our virtual machine network. We do not expect any service impact with this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update(1:35AM): All work is complete for the night. Due to unforeseen circumstances, customers may have experienced 5-10 minutes of downtime.
Tonight (8/31/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. We do not expect the nature of this work to cause any customer downtime. The maintenance window will be 4 hours.
– Network Engineering
At approximately 10:00 PM a portion of our Fiber DIA SSE customers are without service and hard down. We are investigating and escalating with our upstream provider to restore service. Updates to follow.
-Network Engineering
Update(9:30AM): All suspect hardware has been replaced. We believe affected customers should now be operational and will continue to monitor the situation.
Update(7:15AM): We are still working towards resolution with the remaining customers that are down
Update(3:03AM): We were able to restore most subscribers via equipment reboot, however a subset of circuits cannot be restored without hardware replacement. We are dispatching with replacement hardware with an ETA of 5AM.
At approximately 10:40PM, equipment serving a subset of legacy DSL subscribers in Northern California had a hardware failure. We are working to restore traffic as quickly as possible but anticipate resolution will require an emergency maintenance reload of the device. Updates to follow.
– Network Engineering
Update 8/28/20 12:44AM This maintenance is now complete.
Tonight (8/27/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in San Francisco. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update: This configuration change has been implemented. Please refer to the below listed forum thread if you have any questions.
On Tuesday, September 1st we will be modifying the configuration of our main VPN server so that IPv6 addresses will be pushed to clients along with the standard IPv4 address. Your client should reconnect automatically after the server is restarted to implement the new configuration. If you would like to test this functionality prior to the scheduled date our beta vpn server (beta.vpn.sonic.net) is currently set up with v6 enabled. If you have any comments, questions, or issues after testing on the beta server please go to this forum and post a reply: https://forums.sonic.net/viewtopic.php?f=13&t=16576
Thanks for choosing Sonic!
Update 8/28/20 4:33AM This maintenance is now complete.
Tomorrow night, Aug 27th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.
-Network Engineering
Update 8/27/20 2:43AM This maintenance is now complete.
Tomorrow night (8/26/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in San Francisco. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update: 7:13 AM Maintenance is completed
On the Mourning of 8/26 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.
-Network Engineering
Update: 6:58pm: Replaced failed equipment is fully in service and operational. If you continue to experience issues please let us know.
Today at 3:21pm, we began experiencing network connectivity issues for copper DSL services in Rohnert Park. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Sonic NOC