Update(11:08am): It appears the affected networks were much more isolated than we initially believed. Affected network segments include a portion of our 2260 Apollo Way data center, as well as a number of internal monitoring and management networks. Another update will be provided tomorrow during business hours.
Tonight, August 4, starting around 9:49PM, a core router rebooted, causing wide-spread intermittent connectivity issues. This device was in a redundant configuration, will will receive some scrutiny as to why graceful failover did not occur.
We believe service has been mostly, if not completely restored and will provide updates as we have them.
-Netwokr Engineering