Update 3:57AM: All work has been completed for the night and any impacted customers restored.
Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Berkley and SF Sunset Fusion Fiber customers. Expected customer downtime is 30-60 minutes and the maintenance window is 4 hours. An update will be provided when all work has been completed.
-Network Engineering
Update 9:49 3/11/2021 We currently have an ETR of 3/16. This ETR is subject to change and we will keep you updated as we get more information
We aware of an outage impacting a subset of legacy services across Northern California.
We’re investigating the underlying issue and working to restore connectivity as soon as possible. We apologize for any inconvenience and will provide more information as it becomes available.
-Sonic Support
Update: 3:05am. This maintenance is complete.
Thursday, 3/11/2021, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Cloverdale, Ukiah, Windsor, and Healdsburg. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update: As of 2:25 AM all circuits have recovered from the interruption of service. All post-maintenance monitoring has shown circuits as stable. This maintenance is complete.
03/10/2021 starting at 2:00 AM PST, Fusion Fiber customers in the Petaluma and Brentwood areas will experience a brief service interruption while we perform some maintenance. The expected down time is approximately 30 minutes for internet access only. Telephone services will not be affected unless using 3rd party VoIP on the affected data connection. The maintenance window will be 3 hours.
Update: All users recovered at approximately 2:15am. All post-upgrade checks have concluded. This maintenance is now complete.
Tomorrow morning (3/4/2021), starting at 2:00 AM, a subset of customers in the Healdsburg area will experience a brief service interruption while we perform system upgrades. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering