Sonic’s network just experienced a brief service disruption from certain upstream routes. We have identified the cause and have remedied. This was a transient routing issue and we do not expect further impact.
~Network Engineering
Month: September 2022
Albany/Berkeley – Fiber Intrusive Maintenance
Update(3:14 AM) We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance. If issues persist please call tech support.
Update(9/16 1:22 AM) We were able to restore most people, still working on the restoration of other customers.
Update(9/16 12:48 AM) During maintenance one of the pieces of equipment serving customers went unreachable. We are dispatching someone to assist with troubleshooting. We will update when we have more info. ETA is roughly 70 mins for someone to get on site.
Thursday (9/15/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Berkeley – Fiber Intrusive Maintenance
Update 9/14/22 1:55AM: Tonight’s maintenance is successfully completed.
Wednesday (9/14/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
System Maintenance
Tonight, September 7 2022, we will be rebooting several public-facing systems including VPN for updates. Downtime for each system is expected to be no more than a few minutes, and all work should be completed within two hours.
Update 12:10am:
Maintenance complete.