Update: 4:00AM: This maintenance is now complete.
Tonight (6/13/23) at 11:59pm, we will be pushing updates to a subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Earlier this morning Sonic Engineers discovered some instability in the network that’s affecting Private Ethernet Transport services. At this point we’ve isolated the issue to traffic passing through some core network equipment in Santa Rosa. Network Engineers are actively investigating the issue. There is no ETR at this time.
Update: (Wed Jun 7 12:14 PM PDT 2023) Sonic is aware of some routing issues within the Santa Rosa area. Engineers are currently performing emergency maintenance on equipment in Santa Rosa in order to stabilize the network.
Update: (Wed Jun 7 12:52 PM PDT 2023) Emergency maintenance is still ongoing. This may impact some services including internet access, voice, and private ethernet transports as routing shifts across the network.
Update: (Wed Jun 7 02:36 PM PDT 2023) Sonic Engineers have identified and addressed the root cause of the original instability, however the team is still working towards restoring services that were affected during the emergency maintenance.
Update: (Wed Jun 7 04:21 PM PDT 2023) Sonic Engineers have been monitoring network activity and the situation has stabilized after the emergency maintenance performed earlier this afternoon.
Update: 1:50AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 2:08AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to a subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Friday, 6/9/23, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our southern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
Thursday(6/8/23) morning, starting at 2:00AM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Concord, Lafayette, Martinez, Vallejo, Walnut Creek areas will experience a brief service interruption while we perform some maintenance. The expected down time is 1 hour. The maintenance window will be 3 hours.
– Network Engineering
Update: 3:37AM: This maintenance is now complete.
Tuesday(6/6/23) morning, starting at 2:00AM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Cloverdale, Healdsburg, Napa, Occidental and Santa Rosa area’s will experience a brief service interruption while we perform some maintenance. The expected down time is 1 hour. The maintenance window will be 3 hours.
– Network Engineering