Update (2:00AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing software upgrades on equipment serving Fusion/FlexLink customers in San Francisco. Expected downtime is around 15 minutes. Some VDSL users may experience a longer period of downtime.
– Robbie
Update (1:00am): This maintenance is now complete.
Beggining tonight at midnight I will be performing software upgrades on equipment that serves Fusion and FlexLink customers in the Santa Rosa area. Expected downtime is around 15 minutes.
– Robbie
Update( 12:30AM ): This maintenance is now complete.
Beginning tonight at midnight I will be performing software upgrades on equipment serving customers in Windsor, Rohnert Park, and Healdsburg. Expected downtime is around 15 minutes.
– Robbie
We currently are experiencing an outage affecting Legacy DSL and Biz-T customers in Lata 1. Â We are currently working on the issue as fast as we can and will update as the situation progresses.
thanks, Brandon
Update: Â The issue is now resolved.
Update(11:51am): I will be performing an emergency maintenance reload of the affected equipment tonight at 11:59pm. Expected downtime for affected Business-T and Legacy DSL customers is less than 15 minutes. — Tomoc
Update(9/10-12:20am): Maintenance complete.
-Brandon
One of Netflix’s domains was incorrectly flagged by one of our DNS DoS protection tools which resulted in many customers not being able display images while using their Netflix apps. I’ve disabled the tool pending further review to see if it can be reinstated without risking additional false positives like this. If you’re still having trouble with images in Netflix, restarting your system (TV, Roku, etc.) or flushing your DNS cache should fix it. We’re very sorry for any inconvenience this may have caused. – Kelsey
Update: All updates were complete as of 1:00am this morning.
System Operations will be performing updates tonight starting at 11:59pm. The following services may be temporarily unreachable for a few minutes as servers are rebooted:
— Joe and the SOC
Update (12:05AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers in the Forestville area. Expected downtime is around 15 minutes.
– Robbie
Today, September 3, starting at 9:45am, fiber facilities serving Fusion/FlexLink subscribers in Fort Bragg, Mendocino and Ukiah experienced a failure. At this time we believe this outage is being caused by a fiber cut affecting multiple carriers. Updates will be provided as they become available.
Update(10:50am): Fiber cut confirmed. No ETR yet.
-Tomoc
Update(1:53pm): Crews are working on restoral of fiber cut. No ETR. See below link to Press Democrat article outlining the severity.
http://www.pressdemocrat.com/news/4429875-181/internet-phone-and-wireless-service
-Mike Tardif
Update(6:25am): All traffic appears to be restored at this point. No official word from construction that the trouble is permanently cleared yet.
Today, September 2, starting at 10:00am, equipment serving a subset of subscribers in the San Francisco area dropped off line. The outage lasted less than five minutes, and all subscribers should be back online.
-Tomoc
Beginning tonight at 11pm I will be upgrading the firmware of all ATA’s for FTTN customers. Â This will cause the ATA to be temporarily unavailable as it upgrades for about 5-10 minutes. Â The upgrade process will no initiate if you are on a call at that time, so do not worry about call drops. Â ATA’s check their config every hour so most of you should not notice the upgrade till midnight.
Thank you
-Brandon
Update: Maintenance is now complete.
Thank you