Update (1:13AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ukiah. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update: Maintenance complete.
Beginning at 11:59PM tonight we will be conducting updates and maintenance to the Sonic OpenVPN server. Expected downtime is approximately 30 minutes.
-Mike E, Sonic System Operations
Sonic is currently experiencing a network wide issue. Â Some locations and services have been restored. Â We are working fast to get everyone up and will update with more information
Network Engineering
Update(12:56pm) – We believe all services should be restored.
Followup(2:32pm) – This outage was caused by a member of our team applying route filtering changes to core networking equipment. The new filtering policy was tested in a lab environment, but testing failed to take into account certain real-world conditions. The problem became apparent almost immediately but our engineering team required time to restore all equipment to it’s previous state. We will be going over and reinforcing proper testing and procedure to ensure any preventable outages do not occur in the future.
Our sincere apologies, and thank you for your patience
We are currently experiencing an outage for Legacy DSL services in the Chico area. Â We are investigating the issue and will update when more is known.
-Brandon
Update(2:22am) – We are currently working with our upstream providers to look into the matter and are awaiting further information from them at this time.
Update(6:38am) – Service is now restored
UPDATE: Our CA has reissued our certificates, and they have been installed.
The Extended Validation (EV) certificates we installed last week have blocked a small, but significant, subset of users from accessing our websites due to the use of Elliptic Curve Cryptography (ECC). In most cases, using Firefox instead of IE, Safari or Chrome resolves the problem. We recognize this isn’t always and acceptable solution and have asked the Certificate Authority (CA) to reissue the certs using RSA and will install them as they become available. However, we strongly encourage customers using Windows XP or old version of OSX to upgrade their operating systems to a modern supported version. Using an old unsupported browser from an old unsupported operating system is a “Bad Idea.” It is also exceedingly likely that future steps taken to ensure the privacy and security of our customers at large will cause similar issues for these old systems.
Tonight, November 7, starting at midnight, we will be performing intrusive maintenance on equipment serving a portion of Legacy DSL and Business-T services. Expected downtime is less than 10 minutes.
Update(12:29am): Maintenance complete
-Tomoc
Update: The certificate for sonic.com is still pending, otherwise all our EV certificates have been updated.
Tonight we are replacing our Extended Verification certificates to reflect the change from Sonic.net to our Sonic. brand. This changes the content of the Extended Validation (EV) ‘Green Bar’ to as shown below. Sonic. websites that ask for your username and password will always use an EV Cert belonging to “Sonic (Sonic.net, Inc.) [US]” moving forward. Checking for this before logging in can help protect you from being the victim of a phishing attack directed at Sonic. users.
Current bar:
New bar:
-SOC
Update: Service is restored.
Call statistics and reporting is currently offline for maintenance related to our earlier work on the server. Until service is restored call records will not available via Member Tools. We should have the server back online shortly and will update this status post at that time. Thank you
Update: The server is back online.
Our database server which handles call statistics and reporting is currently offline due to an issue during routine maintenance. Until fixed, call records will not available via Member Tools. We are working to bring the server online.
Tonight, 11/2/2016 at 7pm we will be updating the equipment that runs Commportal for our Enterprise Flexlink Hosted Voice services.  During this time you will not be able to log into Commportal or access commportal from Member Tools.  This will not impact phone calls.  The maintenance window is 1 hr, expected downtime is 15 minutes.
Network Engineering
Update(7:42pm) – Maintenance is now complete.