Update: This outage has been marked clear. If you are still having issues please give our Tech Support Team a call at 1-855-394-0100 8am-10pm 7 days a week.
We are currently aware of an outage in SF that is affecting a subset of customers. If you have not already please power cycle the ONT and router and see if this resolve the issue. We are working towards resolving this issue as quickly as possible.