Hello Sonic Customers and Friends!
We will be performing a planned Fiber Maintenance on Thursday evening 4/15 at 10 pm and should have customers back up by 6 am on Friday morning 4/16. We will be replacing a Fiber cable in the area that supports the backbone of our services. During this time both Internet and Phone service will be down. An email will be sent out to those customers affected. If you still have issues after the service window is complete please try power cycling your ONT. If this fails as well we will have Staff on standby at 8am PST. Expect higher then regular hold times .