Update: 4:49pm We are now seeing users come up once again. Please reboot your ONT and then your router if you are still having issues.
Update: 4:15 pm. We are still seeing some customers service not be restored yet. We are working on a fix currently and will update you once the fix has been made.
Update: 3:21 pm Service should be restored. Please perform a reboot on your router if you are still having issues. Thank you.
Update 2:55pm : We are aware that customers are now getting DHCP but are still unable to surf. We are working on getting this resolved. We will update once we have a timeframe.
Update: DHCP has been restored and users should have service restored. If you are still having issues please reboot your router and see if this resolves the issue.
Hello Sonic Customer,
We are currently are aware of an outage in San Francisco that is affecting a large amount of customers in the area. From early reports it seems that we are having a light-no-surf issue. This has caused all users affected to lose DHCP. We are currently rolling out a fix to correct this issue. Service is estimated to be up by 2:45pm. We will keep you updated as we get more information. Thank you for your time.