Update @ 3:27am
This maintenance is complete.
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On Wednesday night (5/1/2019) between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: San Francisco and Oakland. Expected impact is 2-5 minutes of connectivity interruptions and loss of DSL sync that will resolve automatically.
- Network Engineering
Author: Michael Tardif
Fusion DSL Intrusive Maintenance (Sunnyvale, Mountain View, Santa Cruz)
Update @ 4:00am
This maintenance is complete.
Tonight, between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: Sunnyvale, Mountain View, and Santa Cruz. Expected impact is 2-5 minutes of connectivity interruptions and loss of DSL sync that will resolve automatically.
- Network Engineering
Non-intrusive work in core POP
Update (2:30AM): Maintenance complete.
Tonight (4/2/19) at around 11:59PM, we will be performing power upgrades in one of our data center facilities. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes as smoothly and quickly as possible.
-NOC Engineering
Non-intrusive work in core POP
Update: (1:40AM). Maintenance is complete.
Tonight (3/26/19) at around 11:59PM, we will be power upgrades in a key facility. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.
-NOC Engineering
Mission and Richmond Districts – Fusion Fiber Maintenance
Tomorrow (3/21/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber customers in the Mission and Richmond districts of San Francisco. Connectivity will be impacted for customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes.
-Network Engineering
Update(12:50am) Maintenance is now complete
Non-intrusive work in core POP
Tomorrow (3/14/19) at around 1:00PM, we will be removing decommissioned network hardware from a key facility. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.
-NOC Engineering
Sunset District San Francisco – Fusion Fiber Maintenance
Tomorrow (3/7/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will run until 4AM, but we expect actual customer downtime to be a much shorter window. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: 4:45AM maintenance is complete.
Fusion Fiber – Albany Emergency Maintenance
This morning (2/28/19), a non-Sonic underground construction crew working near the Albany phone office inadvertently compromised our fiber conduit. The issue was identified before enough damage was done to cause customer outage, but we will have to perform significant work to properly repair the fiber. Tonight, starting at 10 PM, our outside plant team will be performing extended maintenance through mid-morning Friday to repair this issue. All Sonic Fusion Fiber customers in Albany may be impacted by this work for some portion of the maintenance window. We are working swiftly to resolve this issue and apologize for the inconvenience to all affected customers in Albany.
-Network Engineering and Outside Plant
Update: Impacted customers also exist in the following communities near the Albany border: El Cerrito, Kensington, Berkeley Hills, and North Berkeley.
Update(2:11am): Maintenance is now complete. Upon inspection, we were able to restore the cables without needing to make any splice repairs. No customer outages occurred during the maintenance.
Sunset District San Francisco – Fusion Fiber Maintenance
Tonight (2/19/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Approximate expected customer downtime is 60 minutes or less. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: Maintenance completed as of 4:15AM.
Emergency Maintenance – Legacy DSL
Update (1:10AM): Maintenance complete.
Tonight at 11:59PM we are performing maintenance on core equipment serving our legacy DSL network. We do not expect any customer impact from this maintenance, but it remains a possibility given the scope of the work. An update will be posted when our work is complete.
-Network Engineering