Update 11/20/2020 1:07 PM: Maintenance successfully completed.
On 11/19/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Petaluma. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 11/17/2020 10:40 PM: This maintenance has been canceled.
On 11/17/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Burlingame. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update: 11/13/2020 – 2:32 AM : Issue cleared.
Update: 11/13/2020 – 2:17 AM : Technician on site and device fully recovered.
Update: 11/13/2020 – 1:24 AM : Router temporarily recovered.
Update: 11/13/2020 – 12:23 AM : Technician is en route. ETA 1:45 AM.
On 11/12/2020 at 11:48 PM a router went unreachable for a subset of Fusion DSL customers served in Oakland, CA. Network Engineering is currently investigating. Symptoms are modem still in sync, but no surf or phone service. Updates to follow.
8:57 PM – Update: Device rebooted and service has been restored. Logs have been collected for investigation.
8:50 PM – UPDATE: Technician arrived on site at 8:38 PM and is troubleshooting the issue.
Today (11/11/2020) at 8:09 PM a gateway router serving Cloverdale went unreachable. We are investigating the issue and have a technician en route.
ETA for technician arriving on site is ~ 1 hour. Updates to follow.
Update: 11/6/2020 3:18 AM:
Maintenance completed successfully.
On 11/6/2020 between 2:00 AM PDT and 5:00 AM PDT we will be performing intrusive data connectivity maintenance on a small subset of Fusion Fiber customers aggregated out of Albany, CA. Voice services will not be affected by this maintenance. Expected ÂÂdowntime for customers is estimated at 5 minutes, though lasting up to 10 in some instances. This service interruption will occur once near the start of the operation, and once towards the conclusion of the procedure. We will be directly messaging affected customers via SMS/E-mail ahead of the work to be performed and after the conclusion of the maintenance.
~Network Engineering
Update: 1:25AM Maintenance successfully completed.
Tonight (11/4) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1:05AM Maintenance successfully completed.
Tonight (10/28) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1:50AM Maintenance successfully completed.
Tonight (10/27) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(1:20am): Maintenance successfully completed.
Tomorrow night (10/22) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(10:55pm): Tonight’s core maintenance has been canceled due to unforeseen circumstances.
Tomorrow night (10/21) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering