Update 12:49a: This maintenance is now complete.
Thursday 1/11 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Sonic fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update 3:47a: We will be engaging our vendor on why our DHCP server failed to perform as expected. If you are having connectivity issues please reboot your ONT and router. If problems persist please contact support.
Update 2:52a: We are still working to get the DHCP server for the Berkeley area up to full capacity. If you are experiencing an outage please reboot your ONT and router.
Update 1:39a: Maintenance is complete in most areas. We are currently investigating a DHCP issue in the Berkeley area which is causing service restoral for that area to take much longer than expected.
Wednesday 1/10 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Wednesday 10/18/2023 at 11:59PM we will be conducting intrusive maintenance serving fiber customers in the Berkeley area. Estimated downtime is 10 minutes. The maintenance window is until 4am.
-Network Engineering
Update 4/6 1:04AM: This maintenance is now complete.
Wednesday, April 5th, starting at 11:59PM, a subset of fiber customers in Oakland will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering
Update 3/23/2023 1:33AM: Maintenance is now complete. All devices should now be restored. If you are experiencing any issues please reboot the ONT and router. If issues persist please contact our support team for assistance.
Wednesday, March 22nd, starting at 11:59PM, fiber customers in Oakland will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering
Update 2/2/2023 1:08am: This maintenance is now complete
Tonight 2/1/2023 at 11:59pm we will be performing maintenance on equipment serving our Enterprise Fiber customers in the Santa Rosa area. Those affected should have been directly notified. The expected downtime is 20 minutes while equipment updates. The maintenance window is 4 hours.
–Network Engineering
Update: 1:38AM: This maintenance is now complete.
Tonight 10/27/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
Update 3:25AM: This maintenance is now complete.
Friday (8/18/22), starting at 2:00AM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
Tomorrow night, 8/3/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering