Author: Sean Keller

Northern California Core Maintenance

Update 9/23/21 1:08AM: This work is now complete

Tonight, 9/22/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

 

-Network Engineering

San Francisco – Fusion Fiber Intrusive Maintenance

Update 5/25/21 3:35A: This maintenance is now complete.

Tomorrow night (5/25/21), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes. The maintenance window will be 4 hours.

 

– Network Engineering

San Bruno – Fusion DSL Intrusive Maintenance

Update 12:13AM: This maintenance is now complete.

Tonight, starting at 11:59 PM, a small subset of customers in the San Bruno area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Los Angeles – Fusion DSL Intrusive Maintenance

Update 12:12AM: This maintenance is now complete.

Tonight, starting at 11:59 PM, a small subset of customers in the Los Angeles area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Northern California Residential Sonic Fiber Intrusive Maintenance

Update: 4/15/21 3:22AM: This maintenance is now complete.

Starting on 4/15/21, at 2:00 AM, small groups of residential Sonic Fiber customers will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while their equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Northern California Fusion Fiber Intrusive Maintenance

Update 3/23/21 3:31AM : This maintenance is now complete.

Tomorrow night (3/23/21), starting at 2:00 AM, small groups of Fusion fiber customers will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while their equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

San Francisco – Fusion Fiber Intrusive Maintenance

Update 3/19/21 3:05AM: This work is now complete

Tomorrow night (3/19/21), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes. The maintenance window will be 4 hours.

– Network Engineering

San Francisco – Fusion Fiber Intrusive Maintenance

Update 2/24/21 @ 4:10 AM – Maintenance concluded at 3:58 AM with all affected equipment back fully in service.

Tomorrow night (2/24/21), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Albany, Brentwood – Fusion Fiber Intrusive Maintenance

Update 2/23/21 3:18AM: This work is now complete.

Tomorrow night (2/23/21), starting at 2:00 AM, a small subset of customers in the Albany and Brentwood areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Berkeley, Oakland, Emeryville – Fusion Fiber Intrusive Maintenance

Update 2/18/21 3:08AM: This work is now complete.

Tomorrow night (2/18/21), starting at 2:00 AM, a small subset of customers in the Berkeley, Oakland, and Emeryville areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering