Update 12:49a: This maintenance is now complete.
Thursday 1/11 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Sonic fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Just FYI: Service went down in Berkeley at 12am 1/11. It is about 12:50am now.
The outage statement says it will be out for 5-10 minutes, but it’s been 25 so far.
Would these outages last longer than 5-10 minutes? Our internet has been out for about 45.
My service has been off for almost 3 hours, I was working ;(
Hello Marques,
I was able to locate your Sonic account, and I can see you were impacted by https://sonicstatus.com/2024/01/08/northern-california-fiber-maintenance/ which is separate from this post but thank you for letting us know.
Hello Isaac,
We’re sorry for the delay. The outage I believe you were referring to is in this Status post https://sonicstatus.com/2024/01/08/northern-california-fiber-maintenance/ which encountered some DHCP errors and delayed the timeline. If you are still experiencing issues, please get in touch with support by calling (707)-547-3400 between 8 am and 10 pm.
Hello Scott,
We’re sorry for the delay. There was an issue with the DHCP during the maintenance. You can reference this in the status post linked here https://sonicstatus.com/2024/01/08/northern-california-fiber-maintenance/
Hello Rosanne,
We’re sorry for the delay in this matter. We ran into some DHCP issues during the maintenance which can be referenced in this other Status post https://sonicstatus.com/2024/01/08/northern-california-fiber-maintenance/ and if you are still experiencing issues please reach out to support by calling (707)-547-3400 between 8am and 10pm.
So will this one be occurring tonight, then?
Hello Alyson,
Yes, that is correct. This maintenance is planned to begin at 11:59 pm tonight.
How much longer for update?
Why it took 21 minutes
Hey, I’m not sure what vendor upgrades entails so this could be unrelated. However I check my internet speed from time to time due to work related reasons.
This 1/11 upgrade completed (on time by the way), but I see a replicable reduction in both DL/UL speeds. Is there a reason for this, and what is a vendor upgrade?
Service has been down since midnight on Thursday and not restored. It’s 7:00 a.m. now.
Hello Chad,
I was able to take a look at your account. I can ping the Sonic connection without issue. However, looking at your circuit, it looks like your Netgear router is not connected. I recommend checking the connection to your router and rebooting the router if possible.
Hello Headhog,
We’re sorry for the delay. I was able to take a look at your account and I can see that your connection is back online. If service issues persist, please contact our support team.
Hello Sonic Headhog,
The update should be complete. If you are still experiencing service issues, please reach out to support.
Hello Omer,
The upgrade shouldn’t cause any speed-related issues. If you are experiencing download and upload reductions, please call our support team at (707)-547-3400 between 8 am and 10 pm PST, 7 days a week.