Northern California Fiber Maintenance

Update 12:49a: This maintenance is now complete.

Thursday 1/11 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Sonic fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.

-Network Engineering

18 comments for “Northern California Fiber Maintenance

  1. The outage statement says it will be out for 5-10 minutes, but it’s been 25 so far.

  2. Hello Alyson,

    Yes, that is correct. This maintenance is planned to begin at 11:59 pm tonight.

  3. Hey, I’m not sure what vendor upgrades entails so this could be unrelated. However I check my internet speed from time to time due to work related reasons.

    This 1/11 upgrade completed (on time by the way), but I see a replicable reduction in both DL/UL speeds. Is there a reason for this, and what is a vendor upgrade?

  4. Service has been down since midnight on Thursday and not restored. It’s 7:00 a.m. now.

  5. Hello Chad,

    I was able to take a look at your account. I can ping the Sonic connection without issue. However, looking at your circuit, it looks like your Netgear router is not connected. I recommend checking the connection to your router and rebooting the router if possible.

  6. Hello Headhog,

    We’re sorry for the delay. I was able to take a look at your account and I can see that your connection is back online. If service issues persist, please contact our support team.

  7. Hello Sonic Headhog,

    The update should be complete. If you are still experiencing service issues, please reach out to support.

  8. Hello Omer,

    The upgrade shouldn’t cause any speed-related issues. If you are experiencing download and upload reductions, please call our support team at (707)-547-3400 between 8 am and 10 pm PST, 7 days a week.

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