Author: Tomoc Field

Update(12:41am): Maintenance complete

Tuesday, October 20, starting at 11:59pm, we will be performing maintenance on Fusion Fiber circuits in the Burlingame and San Bruno areas. Some customers may experience up to 10 minutes of service interruption. Maintenance window is 4 hours.

-Network Engineering

Update(1:15am): Maintenance complete

Thursday, October 8th, starting at 11:59pm, we will be performing intrusive maintenance on Fusion Fiber customers in the greater Burlingame area. Expected down time is 15 minutes. Maintenance window is 4 hours.

-Network Engineering

Update(12:39am): Maintenance complete. All services should be restored, so if any service issues remain, please contact support in the morning for individual assistance.

Tonight, September 3rd, starting at 11:59pm, we will be performing maintenance on a small subset of Legacy DSL subscribers in Northern California. Expected service interruption for the affected users is 10 minutes.

-Network Engineering

Update(9:30AM): All suspect hardware has been replaced. We believe affected customers should now be operational and will continue to monitor the situation.

Update(7:15AM): We are still working towards resolution with the remaining customers that are down

Update(3:03AM): We were able to restore most subscribers via equipment reboot, however a subset of circuits cannot be restored without hardware replacement. We are dispatching with replacement hardware with an ETA of 5AM.

At approximately 10:40PM, equipment serving a subset of legacy DSL subscribers in Northern California had a hardware failure. We are working to restore traffic as quickly as possible but anticipate resolution will require an emergency maintenance reload of the device. Updates to follow.

– Network Engineering

Update(11:08am): It appears the affected networks were much more isolated than we initially believed. Affected network segments include a portion of our 2260 Apollo Way data center, as well as a number of internal monitoring and management networks. Another update will be provided tomorrow during business hours.

Tonight, August 4, starting around 9:49PM, a core router rebooted, causing wide-spread intermittent connectivity issues. This device was in a redundant configuration, will will receive some scrutiny as to why graceful failover did not occur.

We believe service has been mostly, if not completely restored and will provide updates as we have them.

-Netwokr Engineering

Update(3:00am): Maintenance complete, no customer impact

Tuesday, July 21st, starting at 11:59pm, we will be making changes to our transit configuration serving our Southern California network. Customers may experience up to 10 minutes of routing instability as BGP across the internet re-converges. This maintenance window is 4 hours.

-Network Engineering

Update(9:36pm): This maintenance is being postponed until a later date. A new notice will go out at that time.

Tuesday, July 14th, starting at 11:59pm, we will be making changes to our transit configuration serving our Southern California network. Customers may experience up to 10 minutes of routing instability as BGP across the internet reconverges. This maintenance window is 4 hours.

-Network Engineering