UPDATE 3:00AM – Maintenance successfully completed.
Thursday (5/16/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber and FlexLink Fiber customers in the Sunset District of San Francisco. We do not expect any customer impact during this work. Our maintenance window will last up to 4:00AM. An update will be provided on completion.
-Network Engineering
Tonight, March 8, starting at 11:59pm, we will be performing emergency maintenance on equipment serving a small subset of Fusion Fiber customers in Albany. Expected downtime is 10 minutes.
Update(12:13am): Maintenance complete, down time was less than 10 minutes
-Network Operations
03/08/2019
A subset of our fiber customers in San Francisco is currently experiencing a signal-no-surf outage. Our engineering team is working to restore service as quickly as possible. An update will be made when service is restored.
Update: The repairs are done and service should be restored. If you’re still experiencing trouble please power cycle your ONT and if that doesn’t restore service please contact our support at 855-394-0100
Tomorrow (3/7/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will run until 4AM, but we expect actual customer downtime to be a much shorter window. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: 4:45AM maintenance is complete.
This morning (2/28/19), a non-Sonic underground construction crew working near the Albany phone office inadvertently compromised our fiber conduit. The issue was identified before enough damage was done to cause customer outage, but we will have to perform significant work to properly repair the fiber. Tonight, starting at 10 PM, our outside plant team will be performing extended maintenance through mid-morning Friday to repair this issue. All Sonic Fusion Fiber customers in Albany may be impacted by this work for some portion of the maintenance window. We are working swiftly to resolve this issue and apologize for the inconvenience to all affected customers in Albany.
-Network Engineering and Outside Plant
Update: Impacted customers also exist in the following communities near the Albany border: El Cerrito, Kensington, Berkeley Hills, and North Berkeley.
Update(2:11am): Maintenance is now complete. Upon inspection, we were able to restore the cables without needing to make any splice repairs. No customer outages occurred during the maintenance.
Tonight (2/19/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Approximate expected customer downtime is 60 minutes or less. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: Maintenance completed as of 4:15AM.
Tonight starting at 11:59PM we will be performing maintenance on equipment serving Fusion Fiber customers in Brentwood. This work is expected to not be customer impacting. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:25AM – Maintenance has been completed.
Tomorrow at 11:59PM we will be performing maintenance on core equipment serving Fusion Fiber customers located in San Francisco’s Mission District. The maintenance window will remain in place until 3am. Expected customer downtime is around 30 minutes. An update will be provided when maintenance is concluded.
-Network Engineering
Update 1:45AM – Maintenance has successfully completed.
Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will remain in place until 3am, and impacted customers will experience a few brief service interruptions throughout that time. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:45AM – Maintenance has successfully concluded ahead of schedule.
Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Minimal to no customer impact is expected from tonight’s work, but a brief service interruption is possible. An update will be provided with maintenance is concluded.
-Network Engineering
Update: 2:00AM – Some customers may have experienced impacted connectivity 1-2AM due to unexpected circumstances. All work is complete and connectivity is restored.