Category: fiber

Santa Rosa Residential Fiber Intrusive Maintenance

update(12:24AM) IPv6 is now enabled.  If you experience any issues please reach out to our support team for assistance.

Wednesday, 10/5/2022 at 11:59 PM we will be enabling native IPv6 support in Santa Rosa for our fiber customers. This will be deployed in a dual-stack configuration that supports the IA-PD standard. Our SmartRG and Eero rental devices are fully compatible and will work in their standard configuration. No customer impact is expected. The maintenance window will be 4 hours.

-  Network Engineering

Oakland – Fiber Intrusive Maintenance

Update 10/4/22 2:47AM: Tonight’s maintenance is successfully completed.

Tuesday (10/4/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

San Bruno Fiber Intrusive Maintenance

Update: 12:25 AM Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after the maintenance. If issues persist, please call tech support team.

Wednesday (9/28/22), starting at 11:59 PM, residential and business customers in the San Bruno area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering

Albany/Berkeley Fiber Intrusive Maintenance

Update (12:28AM) Maintenance is now complete.  We have restored everyone that we could identify.  If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance.  If issues persist please call tech support.

Thursday (9/22/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Albany/Berkeley – Fiber Intrusive Maintenance

Update(3:14 AM) We have restored everyone that we could identify.  If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance.  If issues persist please call tech support.

Update(9/16 1:22 AM) We were able to restore most people, still working on the restoration of other customers.

Update(9/16 12:48 AM) During maintenance one of the pieces of equipment serving customers went unreachable.  We are dispatching someone to assist with troubleshooting.  We will update when we have more info.  ETA is roughly 70 mins for someone to get on site.

Thursday (9/15/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 9/14/22 1:55AM: Tonight’s maintenance is successfully completed.

Wednesday (9/14/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Albany/Berkeley – Fiber Intrusive Maintenance

Update(1:19am) This maintenance is now complete.

 

Friday morning (9/2/22), starting at 12:00AM, a subset of fiber and Business fiber customers in the Albany and Berkeley areas will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected downtime is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering

Sebastopol – Fiber Intrusive Maintenance

Update(1:23am) Maintenance is now complete.  IPv6 has been turned on for this location and people are binding properly.  Please reach out to support should you encounter anything out of the ordinary.

–Network Engineering

 

We are pleased to announce that on Thursday evening we will be enabling native IPv6 support in Sebastopol for our fiber customers. This will be deployed in a dual-stack configuration that supports both SLAAC and IA-PD protocols. The process will start on 8/18/22, at 11:59PM. Fiber customers in the Sebastopol area will experience a brief service interruption while we perform configuration changes necessary to bring up IPv6. The expected downtime is about 20 minutes. The maintenance window will be 4 hours.

IPv6 is an important deployment as it provides significantly expanded address space. As the number of devices that need access to the Internet continues to grow, so does the need for additional addressing. For more information about IPv6, check out this link:

https://help.sonic.com/hc/en-us/articles/8242850487575-IPv6

Over the coming weeks and months, we will be deploying IPv6 to all our fiber customers. Our SmartRG and eero rental devices are fully compatible and will work in their standard configuration.

We conducted thorough internal testing but are unable to test for every scenario. We don’t expect any issues, however, if you encounter anything out of the ordinary, don’t hesitate to reach out to our support team.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 8/12/22 3:00AM: Tonight’s maintenance is successfully completed.

Friday (8/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering