Category: Fusion

Oakland Fruitvale – Non-Intrusive Fusion Fiber Maintenance

Tonight (7/6/22) starting at 2:00AM, we will be performing maintenance on equipment serving Fusion Fiber customers in Oakland / Fruitvale. This should work should be non-intrusive, except for a small subset of customers who have been directly notified. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

East Oakland / Elmhurst – Fusion Fiber Intrusive Maintenance

Update (3:30AM): Maintenance successfully completed.

Friday morning (4/15/22) starting at 2:00AM, Fusion Fiber customers in East Oakland / Elmhurst will experience approximately 60 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Petaluma – Fusion Fiber Intrusive Maintenance

Update 5:18 AM: This work is now complete.  A hardware failure during our maintenance operation required us to perform a more complex operation than initially planned.  All impacted customers now should be fully operational.  If you believe your circuit to be having any issues, please contact support.

Friday morning (4/8/22) starting at 2:00AM, Fusion Fiber customers in Petaluma will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Oakland – Fusion Fiber Intrusive Maintenance

  Update 3/17/22 2:36AM: This maintenance is now complete.
  Update: This has been rescheduled for 3/17 starting at 2:00 AM

Tomorrow night (3/16/22), starting at 2:00 AM, a subset of customers in the Oakland area will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours.

-Network Engineering

South Oakland – Fusion DSL and Flexlink Emergency Maintenance

Update 2/8/22 12:40AM: This maintenance is now complete.

Tonight (2/7/22) starting at 11:59PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in southern Oakland. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

 

 

Fusion Fiber Maintenance – Richmond District in San Francisco

Update(3:02) Maintenance now complete

Thursday morning (10/7/21) at 2 AM we will be performing intrusive system maintenance to replace a piece of redundant gear serving a subset of Fusion Fiber customers in the Richmond District of San Francisco. Data and voice services could potentially be interrupted off and on for up to 30 minutes. The maintenance window is 2 hours.

~Network Engineering

Fusion Fiber Non-Intrusive Maintenance – San Francisco

Update(12:17) Maintenance complete

Tonight (9/29/21) at 11:59PM we will be performing non-intrusive system maintenance to reboot a piece of redundant gear serving a subset of Fusion Fiber customers in the San Francisco area. The expected time to complete is 20mins. The maintenance window is 2 hours.

~Network Engineering

Daly City – Fusion DSL and Flexlink Ethernet Emergency Maintenance

Update 9/28/21 12:34AM : Tonight’s work is successfully completed.

 

Tonight (9/27/21) at 11:59PM we will be performing emergency maintenance on hardware serving a subset of Fusion DSL and Flexlink Ethernet customers in the Daly City area.  The expected down time is about 15-30 minutes. The maintenance window will be 4 hours.

-Network Engineering

Fusion Fiber Maintenance – San Francisco

Update(4:17) Maintenance is now complete.

Tomorrow morning, 9/3/21 at 2:00am PDT, we will be performing intrusive maintenance on a small subset of customers in San Francisco. Data and voice services will be intermittent for the duration of the maintenance window while work is performed. Full restoral is expected for all users at the end of the window.

-Network Engineering