Category: Fusion

Albany – Fusion Fiber Maintenance

Update 2:30am – This maintenance has been completed

On 2/18/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the Albany area. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

San Francisco Mission District – Fusion Fiber Maintenance

Update 3:40am – This maintenance has been completed.  A subset of customers may have experienced connectivity issues from approximately 1-3AM as we diagnosed a router bug triggered by our work. All customers should now be fully operational.

 

On 2/11/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Mission District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

San Francisco Richmond District – Fusion Fiber Maintenance

Update 2:35am – This maintenance has been successfully completed.

On 2/10/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Richmond District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Brentwood – Fusion Fiber Maintenance

Update 2:03am – This maintenance has been successfully completed.

On 2/3/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Brentwood. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Petaluma – Emergency Fusion Fiber Maintenance

Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)

Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco – Emergency Fusion Fiber Maintenance

Update 3:35am – This maintenance has been successfully completed.

Tomorrow (1/21/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco – Emergency Fusion Fiber Maintenance

Update 2:25am – This maintenance has been postponed.

Tomorrow morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco Mission District – Emergency Fusion Fiber Maintenance

Update 10:50PM – Maintenance successfully completed.

12/16/2020 10:15PM – We are performing immediate emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission district.  Impacted customers should experience 15-20 minutes of downtime.  An update will be provided on conclusion of the work.

-Network Engineering

San Francisco Excelsior/Outer Mission – Fusion Fiber Maintenance

Update (12/3/20) 1:25AM: This work has been successfully completed.

On 12/02/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in SF Excelsior and Outer Mission districts. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering