Category: Fusion

San Leandro Copper Emergency Maintenance

Update (8:32AM) We ran into a few issues that caused this work to take longer than expected.  Maintenance is now complete and connectivity should be restored for all impacted customers.

A piece of hardware serving all copper Fusion/Flexlink customers in San Leandro is critically failing and has necessitated emergency replacement.  A technician has been dispatched to it’s location and we hope to perform the work in the next hour (7-8AM).  Steps are being taken to minimize customer downtime but we expect a few minutes of impact for everyone served off this device. An update will be provided when work has been completed.

– Network Engineering

Sebastopol Fiber Intrusive Maintenance

Update: Tonight’s maintenance has been postponed to a later date.

Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering

San Jose – Fusion DSL and Flexlink Ethernet Intrusive Maintenance

Update 12:41AM: This maintenance is now complete.

Tuesday (10/18/22) evening starting at 11:59PM, a subset of Fusion DSL and Flexlink Ethernet customers in the San Jose area will experience a service interruption while we perform maintenance. The expected down time is 1 hour and the maintenance window will be until 3am.  An update will be provided at the conclusion of our work.

– Network Engineering

Albany/Berkeley – Fiber Intrusive Maintenance

Update(3:14 AM) We have restored everyone that we could identify.  If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance.  If issues persist please call tech support.

Update(9/16 1:22 AM) We were able to restore most people, still working on the restoration of other customers.

Update(9/16 12:48 AM) During maintenance one of the pieces of equipment serving customers went unreachable.  We are dispatching someone to assist with troubleshooting.  We will update when we have more info.  ETA is roughly 70 mins for someone to get on site.

Thursday (9/15/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 9/2/22 2:20AM: Tonight’s maintenance is successfully completed.

Friday (9/2/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Oakland Fruitvale – Non-Intrusive Fusion Fiber Maintenance

Tonight (7/6/22) starting at 2:00AM, we will be performing maintenance on equipment serving Fusion Fiber customers in Oakland / Fruitvale. This should work should be non-intrusive, except for a small subset of customers who have been directly notified. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

East Oakland / Elmhurst – Fusion Fiber Intrusive Maintenance

Update (3:30AM): Maintenance successfully completed.

Friday morning (4/15/22) starting at 2:00AM, Fusion Fiber customers in East Oakland / Elmhurst will experience approximately 60 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Petaluma – Fusion Fiber Intrusive Maintenance

Update 5:18 AM: This work is now complete.  A hardware failure during our maintenance operation required us to perform a more complex operation than initially planned.  All impacted customers now should be fully operational.  If you believe your circuit to be having any issues, please contact support.

Friday morning (4/8/22) starting at 2:00AM, Fusion Fiber customers in Petaluma will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Oakland – Fusion Fiber Intrusive Maintenance

  Update 3/17/22 2:36AM: This maintenance is now complete.
  Update: This has been rescheduled for 3/17 starting at 2:00 AM

Tomorrow night (3/16/22), starting at 2:00 AM, a subset of customers in the Oakland area will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours.

-Network Engineering

South Oakland – Fusion DSL and Flexlink Emergency Maintenance

Update 2/8/22 12:40AM: This maintenance is now complete.

Tonight (2/7/22) starting at 11:59PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in southern Oakland. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering