Update 2/8/22 12:40AM: This maintenance is now complete.
Tonight (2/7/22) starting at 11:59PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in southern Oakland. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Update(12:28) Maintenance is complete
Thursday night (11/4/21) at 11:59 PM we will be performing routine network maintenance serving a small subset of Fusion Fiber customers in the Richmond District of San Francisco. No customer impact is expected during this maintenance. The maintenance window is 2 hours.
~Network Engineering
Update(3:02) Maintenance now complete
Thursday morning (10/7/21) at 2 AM we will be performing intrusive system maintenance to replace a piece of redundant gear serving a subset of Fusion Fiber customers in the Richmond District of San Francisco. Data and voice services could potentially be interrupted off and on for up to 30 minutes. The maintenance window is 2 hours.
~Network Engineering
Update(12:17) Maintenance complete
Tonight (9/29/21) at 11:59PM we will be performing non-intrusive system maintenance to reboot a piece of redundant gear serving a subset of Fusion Fiber customers in the San Francisco area. The expected time to complete is 20mins. The maintenance window is 2 hours.
~Network Engineering
Update 9/28/21 12:34AM : Tonight’s work is successfully completed.
Tonight (9/27/21) at 11:59PM we will be performing emergency maintenance on hardware serving a subset of Fusion DSL and Flexlink Ethernet customers in the Daly City area. The expected down time is about 15-30 minutes. The maintenance window will be 4 hours.
-Network Engineering
Update(4:17) Maintenance is now complete.
Tomorrow morning, 9/3/21 at 2:00am PDT, we will be performing intrusive maintenance on a small subset of customers in San Francisco. Data and voice services will be intermittent for the duration of the maintenance window while work is performed. Full restoral is expected for all users at the end of the window.
-Network Engineering
Update (5:40pm) All customers have been restored. If anyone continues to experience issues, please call support.
Update (5:23pm) We have isolated the source of the outage and have restored half of the affected connections and are working to restore the remainder at as quick a pace as possible.
Update (4:32pm) We are investigating connectivity issues for customers previously affected by this maintenance. Details to follow as they become available.
Update(3:42): Emergency maintenance was completed. Downtime was limited to 30 seconds
Update: Due to technical issues trying to mitigate congestion during peak time we need to move on this now. We expect downtime to be very minimal, at most a few minutes.
Saturday morning (8/21/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted very briefly. The maintenance window is 1 hour.
~Network Engineering
Update: As of approximately 10:15am all services, both data and voice were restored. RFO to follow.
Update: 8:40am – For the remaining customers that are still without service, we are currently working with our hardware vendor’s engineering team to resolve this as quickly as possible.
Update 7:29am – A large portion of the remaining subscribers have had their services restored, however we are still pushing to bring back the remaining circuits. At this time the root cause of the problem is unknown, but we have a procedure to bring subscribers up incrementally that we will continue to exercise.
Update 6:29am – The service migration has failed to restore service for a number of customers. We are working to restore service as quickly as possible and will provide updates hourly.
Update 4:46am – We have isolated the cause of the issue and are working to resolve by migrating services to restore connectivity.
Update: Some customers in the Albany area are experiencing intermittent connectivity. We are investigating the root cause and will post updates as they become available. The remaining customers in other regions are back online.
Tuesday, 04/27/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting residential and small business Fusion Fiber service in the east bay and Burlingame regions. Expected telephone and internet access downtime within the maintenance window is approximately 30 min as we perform system upgrades on the affected central office hardware. The maintenance window is 2 hours.
Update 1:40AM : This maintenance is now complete.
On 3/23/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the SF Sunset District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 3:15am – This maintenance has been successfully completed.
On 3/16/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering