Fusion Fiber Maintenance – San Francisco

Update (5:40pm) All customers have been restored. If anyone continues to experience issues, please call support.

Update (5:23pm) We have isolated the source of the outage and have restored half of the affected connections and are working to restore the remainder at as quick a pace as possible.

Update (4:32pm) We are investigating connectivity issues for customers previously affected by this maintenance. Details to follow as they become available.

Update(3:42): Emergency maintenance was completed.  Downtime was limited to 30 seconds

Update: Due to technical issues trying to mitigate congestion during peak time we need to move on this now.  We expect downtime to be very minimal, at most a few minutes.

Saturday morning (8/21/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted very briefly. The maintenance window is 1 hour.

~Network Engineering

8 comments for “Fusion Fiber Maintenance – San Francisco

  1. Hi John,

    Currently this outage has been cleared and you should be back up and running. If you are still down currently please give us a ring here at 855-394-0100

    Best wishes,

  2. Hi Craig,

    Currently this outage has been cleared and you should be back up and running. If you are still down currently please give us a ring here at 855-394-0100

    Best wishes,

  3. Hi Tonya,

    Currently this outage has been cleared and you should be back up and running. If you are still down currently please give us a ring here at 855-394-0100

    Best wishes,

  4. The internet has been spotty and much slower than normal since this update: the internet would randomly drop

  5. Hi Jimmy,

    If you are experiencing issues at this point it might be unrelated to the outage. We recommend giving us a call in here at 855-394-0100 so we can troubleshoot with you.

    Best wishes,

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