Update (5:40pm) All customers have been restored. If anyone continues to experience issues, please call support.
Update (5:23pm) We have isolated the source of the outage and have restored half of the affected connections and are working to restore the remainder at as quick a pace as possible.
Update (4:32pm) We are investigating connectivity issues for customers previously affected by this maintenance. Details to follow as they become available.
Update(3:42): Emergency maintenance was completed. Downtime was limited to 30 seconds
Update: Due to technical issues trying to mitigate congestion during peak time we need to move on this now. We expect downtime to be very minimal, at most a few minutes.
Saturday morning (8/21/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted very briefly. The maintenance window is 1 hour.