Update (5:40pm) All customers have been restored. If anyone continues to experience issues, please call support.
Update (5:23pm) We have isolated the source of the outage and have restored half of the affected connections and are working to restore the remainder at as quick a pace as possible.
Update (4:32pm) We are investigating connectivity issues for customers previously affected by this maintenance. Details to follow as they become available.
Update(3:42): Emergency maintenance was completed. Downtime was limited to 30 seconds
Update: Due to technical issues trying to mitigate congestion during peak time we need to move on this now. We expect downtime to be very minimal, at most a few minutes.
Saturday morning (8/21/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted very briefly. The maintenance window is 1 hour.
~Network Engineering
Service is still down at 693 6th ave in the inner richmond
Still down out in The Richmond District.
Thank you for the update.
We do not have service @ 830 31st Ave., San Francisco.
Hi John,
Currently this outage has been cleared and you should be back up and running. If you are still down currently please give us a ring here at 855-394-0100
Best wishes,
Hi Craig,
Currently this outage has been cleared and you should be back up and running. If you are still down currently please give us a ring here at 855-394-0100
Best wishes,
Hi Tonya,
Currently this outage has been cleared and you should be back up and running. If you are still down currently please give us a ring here at 855-394-0100
Best wishes,
The internet has been spotty and much slower than normal since this update: the internet would randomly drop
Hi Jimmy,
If you are experiencing issues at this point it might be unrelated to the outage. We recommend giving us a call in here at 855-394-0100 so we can troubleshoot with you.
Best wishes,