Tonight, July 1, starting at 11:59pm, we will be performing maintenance on core network equipment serving our telecom network. We do not expect any customer impact during this time. Maintenance window is 4 hours.
Update(2:00am): Maintenance complete
-Network Engineering
Update: Maintenance complete.
The System Operations team will be applying security updates to several servers tonight from 10pm to midnight.
This may result in temporary issues reaching Webmail, Member Tools, and the Forums. We will post an update when work is complete.
— Joe M
update(12:41) – maintenance is now complete
-Network Engineering
Tonight at 11:59pm we will be replacing a piece of core equipment serving Fusion Fiber and Fusion Business customers in the Sunset area. Estimated downtime is less than 40 mins while the device boots and connections come up. The maintenance window will be 3 hours.
UPDATE 3:00AM – Maintenance successfully completed.
Thursday (5/16/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber and FlexLink Fiber customers in the Sunset District of San Francisco. We do not expect any customer impact during this work. Our maintenance window will last up to 4:00AM. An update will be provided on completion.
-Network Engineering
Tomorrow (3/14/19) at around 1:00PM, we will be removing decommissioned network hardware from a key facility. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.
-NOC Engineering
Tomorrow (3/7/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will run until 4AM, but we expect actual customer downtime to be a much shorter window. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: 4:45AM maintenance is complete.
This morning (2/28/19), a non-Sonic underground construction crew working near the Albany phone office inadvertently compromised our fiber conduit. The issue was identified before enough damage was done to cause customer outage, but we will have to perform significant work to properly repair the fiber. Tonight, starting at 10 PM, our outside plant team will be performing extended maintenance through mid-morning Friday to repair this issue. All Sonic Fusion Fiber customers in Albany may be impacted by this work for some portion of the maintenance window. We are working swiftly to resolve this issue and apologize for the inconvenience to all affected customers in Albany.
-Network Engineering and Outside Plant
Update: Impacted customers also exist in the following communities near the Albany border: El Cerrito, Kensington, Berkeley Hills, and North Berkeley.
Update(2:11am): Maintenance is now complete. Upon inspection, we were able to restore the cables without needing to make any splice repairs. No customer outages occurred during the maintenance.
Update(3:10AM): Maintenance is complete.
On Tuesday, 2/26/19 at 11:59 pm, we will be performing maintenance on network equipment serving the core of Sonic’s Network. We do not expect any outages during this maintenance, however it is possible that you may experience some very brief moments of route instability as the network converges. Our maintenance window will be 4 hours.
-Network Engineering
Tonight (2/19/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Approximate expected customer downtime is 60 minutes or less. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: Maintenance completed as of 4:15AM.
Update (1:10AM): Maintenance complete.
Tonight at 11:59PM we are performing maintenance on core equipment serving our legacy DSL network. We do not expect any customer impact from this maintenance, but it remains a possibility given the scope of the work. An update will be posted when our work is complete.
-Network Engineering