Category: Uncategorized

All Fusion Voice customers can now enable Call Forwarding directly from their phones as well as in the updated Voice Options membertool.  In addition to being able to control call forwarding, the new Voice Options membertool can also manage Voicemail settings, disable Call Waiting, enable Caller ID Blocking, and enable international long distance dialing.  Please note, while planned, *72 and *73 do not work at this time. 707-583-7702 and 707-583-7703 can be used in their place.  For more information check out the forums.  -Kelsey and Chris

At approximately 10:50 AM this morning, some routine router configuration caused an unexpected loss of connectivity for some of our POPs surrounding the Santa Rosa area. Service was restored at 10:55 AM. We are monitoring the situation, and looking into why innocuous configuration would cause this outage.

-Jared

Our team will be taking time off to celebrate Sonic.net’s 17th birthday.  Customer support will be closed today (7/23/11) from 11am to 6pm.  Support will re-open today at 6pm and remain available until 10pm tonight.  Sorry for any inconvenience this may cause.

Our normal 24x7x365 schedule is still applicable for our on-call network operations team for dedicated business and colocation customers.

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving Fusion and FlexLink Ethernet customers in Sebastopol. Affected customers may experience up to 15 minutes of downtime while the work is performed.

-Tim

Our office is running on generator power at this time. PG&E estimates restoration of main power at 9:45 AM

Update:  14:40:20 PDT.  PG&E service is still out and and we’re still running up and running on our backup power systems.  We do not have an ETR at this time and have made arrangements to have fuel delivered as necessary to maintain services.

Update:  19:25:49 PDT.  PG&E service has been restored and we’re back on utility power.

Today at 3:24 PM, a misconfiguration during turnup of new backbone links in our telecom network caused a momentary interruption to network traffic. This outage should have been limited to the Bay Area. We apologize for the inconvenience.

-Jared

We’ve launched our latest Labs Beta project, FaxLine.  Our FaxLine service provides a dedicated fax number that will deliver incoming faxes to your email as a PDF.  The best part is that we’re giving away one free FaxLine to all of our Internet access customers, including Fusion, DSL and even Dial-up.  This is our way of saying thanks for being a customer!

For more information see this thread in our forums.  To add a new FaxLine now, go to the FaxLine Member Tool.

Please note that FaxLine is Labs project and isn’t supported by our support department.  All question or trouble reports should be directed to the forums.

Tonight, June 26 at 9:14 PM one of the uplinks to our DSL aggregation router that serves the Fresno area went down. We have replaced the failed link and all affected customers should be back online at this time.

-Jared

On Friday, June 24th, an additional half hour will be added to the weekly Customer Service Training Meeting (normally Fridays, 2pm-2:30pm). As a result, customer support via telephone will be unavailable from 2pm-3pm for this special one hour training seminar.

– Kim

Sonic.net Support and Sales will close at 9:00pm Friday June 17th for our employee movie night. Support and Sales will open at the regular time Saturday morning.

– Jasper C. and the Sonic.net Staff.