Update (2:29AM) Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Concord and Fairfield. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
On Monday, August 21st at midnight, Sonic will be upgrading it’s Webmail platform. The upgrade is expected to take no more than 1 hour, during which time Webmail will be unavailable. Our beta platform will be available as a backup and other mail services will not be affected.
The upgrade includes numerous improvements, including improved performance opening folders and reading messages. If you are a frequent Webmail user, there are some impacting changes to be aware of.
Please see our forum post at https://forums.sonic.net/viewtopic.php?f=5&t=4791 for detailed information regarding the update if you use Webmail. You can also post questions, comments, or suggestions there or by emailing support@sonic.net.
The default layout has changed to be more functional on larger screens, including widescreen layouts. If you prefer to keep the current 2-column layout, refer to the forum post above for instructions on changing the settings.
In order to bring new features, support for Internet Explorer 9 and below will be dropped! If you use Webmail with IE 9 or below, it will no longer function properly. This change only affect users on Windows XP or Windows Vista. You can continue to use Webmail on XP or Vista by downloading Mozilla Firefox or an older version of Google Chrome. However, if you still use Internet Explorer 9 or below, consider upgrading as these versions are no longer safe to use and makes your computer more vulnerable to viruses and other threats.
We would encourage you to try the new version at https://webmail-beta.sonic.net prior to the upgrade to familiarize yourself with the changes and let us know if you encounter any problems using the new platform, have questions, or would like to provide feedback or suggestions.
– Sonic System Operations
Update (12:22AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Saint Helena. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (2:45AM): Maintenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Vallejo and Napa. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Starting at approximately 10pm last night access to certain websites including wsj.com, dowjones.com and marketwatch.com became unstable due to a bad routing advertisement apparently originating from a transit partner. Network Engineering has removed this route and is conducting an investigation into the root cause of the issue to prevent the problem from occurring again.
Update (1:38AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Vallejo. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update: Maintenance complete.
Tonight at 11:59 pm we will be running a maintenance window to apply software updates to webmail.sonic.net. During this time webmail users may see brief interruptions as services are restarted.
-SOC
Update (3:08AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Palo Alto and Santa Clara. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Tonight at midnight, we will be performing maintenance on equipment serving fiber customers in the greater Los Angeles area. Expected downtime is less than 10 minutes.
Update: Maintenance complete
-Network Operations
Update (7/26 10:00PM): All upgrades went smoothly and are fully completed.
During today and tomorrow (7/25-7/26), we are performing work in our primary Los Angeles data-center to upgrade network and systems infrastructure. We do not expect any service interruptions, beyond a short planned midnight service migration which will be announced shortly.
-Network Engineering and Systems