Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the Sunset District of San Francisco. During this maintenance window, we will also be upgrading Sebastopol. Downtime is expected to be less than 15 minutes.
Update(1:49pm): We are expanding our maintenance to include equipment serving customers in the Brentwood area.
Update(5:29am): Maintenance is now complete
-Network Engineering
Update 3:52PM: We have been able to isolate the failure to a software bug affecting our fiber aggregation gear. We have confirmed the issue with our vendor who was able to provide a firmware fix. We will be performing system maintenance in the next few days to upgrade the system to prevent this issue from happening again.
Update 3:42PM: Our engineering team was able to restore connectivity for all of our fiber customers. We are currently investigating the root cause of the failure.
We are currently investigating an outage affecting our Santa Rosa Airport business park fiber customers and Petaluma business park fiber customers. We do not currently have details on the cause or scope of the outage but will update status as soon as more information is gathered.
Update (12:44AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update (1:08AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update (1:00AM): Maintenance complete
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update – This work was completed last night in the maintenance window.
Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes while equipment reboots. Â The maintenance window will be 4 hours.
-Network Engineering
This morning an access link between our network and our provider began experiencing issues and caused a subset of our legacy DSL customers become affected by an outage.
We are actively working to resolve this outage and restore services as soon as possible.
Update: 10:16am
All customers affected are confirmed operational.
Any further interruptions or outages should be reported via the normal means to our Support Hotline
1-855-394-0100
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update(3:11AM):Â We believe this maintenance was completely successful. If you are experiencing any trouble with your legacy DSL connection please give our support department a call this morning.
Beginning tonight at midnight we will be performing maintenance on a group of around 1000 legacy DSL customers. This operation should be completed by around 4am tomorrow.
Update – Maintenance was complete around 3:00 am.
Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes.