Update (1:00AM): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Carlos, Redwood City, Palo Alto, Mountain View, Half Moon Bay, San Mateo, San Bruno, Menlo Park, Millbrae, Daly City, Burlingame, and Los Altos. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Update (1:15Am): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Jose, Mountain View, Sunnyvale, Santa Clara, Milpitas, and Morgan Hill. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Tonight, August 20th, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of Legacy DSL subscribers in the Los Angeles area. Expected downtime is 15 minutes.
-Tomoc
Update(12:14AM): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Capitola, Aptos, and Tiburon. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Tomorrow morning 8/19/2014 at 2:30AM PDT we will begin performing some maintenance on a cards serving Flexlink customers out of the San Francisco area as well as rebooting a router serving these customers. Expected outage time is 30-45 minutes.
-Tim J.
Starting around 7:35 pm 8/16/2014 various sites on our web cluster may have been intermittently reachable. We believe we have determined the cause of this and are working on implementing a solution. As of 8:07 pm everything on the cluster should be stabilized and reachable.
-William
Update(4:10PM): The faulty hardware has been replaced and all voice and data connectivity restored.
Update (4:30AM): This maintenance is now complete. However, an issue remains with a single card leaving around 20 customers offline at this time. We are still working on a solution and will update when the issue has been resolved.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Santa Cruz, Scotts Valley, Moss Beach and Watsonville . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Update( 12:45AM ): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and FlexLink customers in Oakland. Expected downtime is less than 15 minutes.
– Robbie
Today, August 12, starting at 1:50pm, links serving the Benicia center office went down. We are working to restore service as soon as possible.
Update: We have routed around the failed infrastructure, and service is restored
-Tomoc
A portion of users in the Oakland area may notice an up to a 10 minute interruption in their service while we perform a emergency maintenance procedure in the area. We apologize in advance for any inconvenience this may cause.
– Robbie