Update – 1:05am Maintenance complete
Thurssday (9/29/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.
Update (12:58AM): Maintenance is complete.
Thursday – 9/29/2022, beginning at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business and Residential Fiber customers in Brentwood. Expected downtime is roughly 30 minutes. The maintenance window is set for 4 hours.
-Network Engineering
Update: 12:25 AM Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after the maintenance. If issues persist, please call tech support team.
Wednesday (9/28/22), starting at 11:59 PM, residential and business customers in the San Bruno area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update – 12:35am Maintenance complete
Monday, 9/26/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update – 12:21am Maintenance complete
Thursday, 9/22/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update (12:28AM) Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance. If issues persist please call tech support.
Thursday (9/22/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update – Maintenance not completed successfully, ran into issues that extended the downtime. All service has been restored. Future maintenance will need to happen here.
Monday (9/19/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.
Sonic’s network just experienced a brief service disruption from certain upstream routes. We have identified the cause and have remedied. This was a transient routing issue and we do not expect further impact.
~Network Engineering
Update(3:14 AM) We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance. If issues persist please call tech support.
Update(9/16 1:22 AM) We were able to restore most people, still working on the restoration of other customers.
Update(9/16 12:48 AM) During maintenance one of the pieces of equipment serving customers went unreachable. We are dispatching someone to assist with troubleshooting. We will update when we have more info. ETA is roughly 70 mins for someone to get on site.
Thursday (9/15/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering