Tonight, August 17 at 12:01 AM we will be inserting new cards into one of our ATM switches that serves LATA1 (SF Bay Area) to increase capacity. This operation should not cause any impact to in-service customers, and is expected to take 5-10 minutes.
-Jared, Nathan and Matt
All Fusion Voice customers can now enable Call Forwarding directly from their phones as well as in the updated Voice Options membertool. In addition to being able to control call forwarding, the new Voice Options membertool can also manage Voicemail settings, disable Call Waiting, enable Caller ID Blocking, and enable international long distance dialing. Please note, while planned, *72 and *73 do not work at this time. 707-583-7702 and 707-583-7703 can be used in their place. For more information check out the forums. -Kelsey and Chris
At approximately 10:50 AM this morning, some routine router configuration caused an unexpected loss of connectivity for some of our POPs surrounding the Santa Rosa area. Service was restored at 10:55 AM. We are monitoring the situation, and looking into why innocuous configuration would cause this outage.
-Jared
We have just deployed a new customer SQL server running MySQL 5.5. This new machine has 16GB of RAM and 1.3TB of raid storage and redundant BGP feed uplinks. This is  more resources then our 2 previous servers combined! We would welcome customers to take an opportunity to migrate their existing databases over to this new box.
Thanks,
William and the SOC
Our team will be taking time off to celebrate Sonic.net’s 17th birthday. Customer support will be closed today (7/23/11) from 11am to 6pm.  Support will re-open today at 6pm and remain available until 10pm tonight.  Sorry for any inconvenience this may cause.
Our normal 24x7x365 schedule is still applicable for our on-call network operations team for dedicated business and colocation customers.
This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving Fusion and FlexLink Ethernet customers in Sebastopol. Affected customers may experience up to 15 minutes of downtime while the work is performed.
-Tim
07:40 — Some customers may have noticed a problem when checking their e-mail via imap.sonic.net this AM; the new NetApp filers’ time was off by 30 seconds, which was enough for the IMAP software to think there was a significant problem and not allow those people whose e-mail is stored on the newer cluster to check their e-mail. A configuration error on the new filers was to blame and has been corrected. –Augie
01:49 — Maintenance complete; no major hiccups, please contact us immediately if you notice any problems. –Augie
Beginning early this Friday morning ( 15, July ) at 12:30AM we will be performing maintenance on the cluster of NetApp filers that store customers’ e-mail messages.
We will be adding an additional storage cluster which will improve performance and reliability for all customers’ sending and receiving of e-mail.
E-mail may be un-available or delayed during the maintenance window, which is estimated at one hour.
–Augie
Our office is running on generator power at this time. PG&E estimates restoration of main power at 9:45 AM
Update: 14:40:20 PDT. PG&E service is still out and and we’re still running up and running on our backup power systems. We do not have an ETR at this time and have made arrangements to have fuel delivered as necessary to maintain services.
Update: 19:25:49 PDT. PG&E service has been restored and we’re back on utility power.
This morning at 12:24 PM, a large DDoS was aimed at a server in our colocation facility in Santa Rosa. The DoS was large enough to disrupt connectivity to our Santa Rosa datacenter, which would have affected access to mail and web services hosted by Sonic. The DoS was blocked by 12:32 PM, and no further ill effects should have been felt after that point. -Nathan
Today at 3:24 PM, a misconfiguration during turnup of new backbone links in our telecom network caused a momentary interruption to network traffic. This outage should have been limited to the Bay Area. We apologize for the inconvenience.
-Jared