We’ve launched our latest Labs Beta project, FaxLine.  Our FaxLine service provides a dedicated fax number that will deliver incoming faxes to your email as a PDF.  The best part is that we’re giving away one free FaxLine to all of our Internet access customers, including Fusion, DSL and even Dial-up.  This is our way of saying thanks for being a customer!

For more information see this thread in our forums.  To add a new FaxLine now, go to the FaxLine Member Tool.

Please note that FaxLine is Labs project and isn’t supported by our support department.  All question or trouble reports should be directed to the forums.

Tonight, June 26 at 9:14 PM one of the uplinks to our DSL aggregation router that serves the Fresno area went down. We have replaced the failed link and all affected customers should be back online at this time.

-Jared

On Friday, June 24th, an additional half hour will be added to the weekly Customer Service Training Meeting (normally Fridays, 2pm-2:30pm). As a result, customer support via telephone will be unavailable from 2pm-3pm for this special one hour training seminar.

– Kim

Sonic.net Support and Sales will close at 9:00pm Friday June 17th for our employee movie night. Support and Sales will open at the regular time Saturday morning.

– Jasper C. and the Sonic.net Staff.

This Thurday, June 16 from 12:01 AM to 3:00 AM, we will be inserting new cards into the backbone routers for our CLEC network to add capacity. This work should not cause any impact to customers, but if something goes awry, impact should be minimized to about 60 seconds of Internet connectivity loss and the possibility of a lost phone call.

-Jared and Matt

Update: All hardware maintenance has been completed with no impact to customers.

The network operations hotline for business support is currently experiencing an outage. We are working with the phone provider to restore service as fast as possible, but there is no ETR at this time. If you presently need to contact the NOC, please call the main Sonic 707-522-1000 number and request to be transferred.

-Matt and the NOC

Update: Service has been restored for this number and the NOC may again be reached normally.

We’ve seen a big up-tick in traffic here due to the coverage of our Fiber deployments. In the last few days, the Press Democrat, Ars Technica, ZDNet, MaximumPC and Engadget have all written about Sonic.net. Check out the coverage:

http://www.pressdemocrat.com/article/20110607/ARTICLES/110609527?p=all&tc=pgall

http://arstechnica.com/tech-policy/news/2011/06/1gbps-fiber-for-70in-america-yup.ars

http://www.zdnet.com/blog/btl/sonicnet-launching-1gbps-fiber-to-home-internet-for-70-per-month/50441

http://www.maximumpc.com/article/news/1gbps_internet_access_70_america_sonic_says_yes

http://www.engadget.com/2011/06/13/sonic-net-starts-trial-of-1gbps-fiber-to-the-home-internet-in-ca/

Don’t worry though – we’ve got plenty of capacity to handle an influx of Fusion subscribers, and web and provisioning traffic loads are not a problem. If you want Fusion, sign up now, and help us build the momentum toward Fiber.

At approximately 9:15 am this morning an OC12  serving a roughly a quarter of our legacy DSL connections in the Bay Area went down. Our Network Operations Center responded to the problem quickly but the outage cleared on it’s own within 7 minutes.  We have a ticket open with our vendor to determine the root cause.

-Chris