Update: Maintenance complete.
Tonight beginning at 10PM PST we will be applying upgrades to multiple systems, including our customer shell cluster. Any downtime of affected services should be brief, and we expect to complete the maintenance within 2 hours.
Update 1:55AM: This maintenance is now complete.
Thursday(10/13/22) evening, starting at 11:59PM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Cloverdale/Petaluma/Sebastopol areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Our customer care team will be closing at 3pm on Friday, 10/14/2022.
The Consumer Sales department will remain open and available for processing orders. Additionally, the 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Saturday, 10/15 to our regular operating hours, 8am to 10pm.
-Sonic Support
Update 10/10/22 12:45AM: Tonight’s maintenance is successfully completed.
Monday, 10/10/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenanc1e window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update 3:04AM: This maintenance is now complete.
Monday(10/10/22) evening, starting at 11:59PM, Fusion DSL and Flexlink Ethernet customers in the Cloverdale/Petaluma/Sebastopol areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 10/7/22 2:46AM: Tonight’s maintenance is successfully completed.
Friday (10/7/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
update(12:24AM) IPv6 is now enabled. If you experience any issues please reach out to our support team for assistance.
Wednesday, 10/5/2022 at 11:59 PM we will be enabling native IPv6 support in Santa Rosa for our fiber customers. This will be deployed in a dual-stack configuration that supports the IA-PD standard. Our SmartRG and Eero rental devices are fully compatible and will work in their standard configuration. No customer impact is expected. The maintenance window will be 4 hours.
-Â Network Engineering
Update 2:47AM: This maintenance is now complete.
Tuesday(10/4/22) morning, starting at 2:00 AM, customers in the Healdsburg area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 10/4/22 2:47AM: Tonight’s maintenance is successfully completed.
Tuesday (10/4/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering