Update: 1:15 AM Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after the maintenance. If issues persist, please call tech support team.
Monday (10/17/22), starting at 11:59 PM, residential and business fiber customers in the Redwood City, San Mateo, and Burlingame area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Service is up and down today. Did something go wrong with the upgrade? Is there more service ongoing?
I have rebooted my equipment but my internet continues to drop sporadically.
We are sorry to hear you have been having problems with your connection. If you are still experiencing intermittent drop outs, please reach out to our technical support team, we would be happy to help!
We are sorry to hear you have been having problems with your connection. If you are still experiencing drop outs, please reach out to our technical support team, we would be happy to help!