Due to a hardware failure, DSL customers on DSL GW3 are presently offline. Our NOC is enacting a repair and full connectivity should be restored in approximately 20 minutes.
-Matt, Nathan, Jared and the NOC
UPDATE: Service should now be fully restored to all customers affected by this outage. If you are still having connectivity issues please contact Sonic.net tech support.
a.auth-ns.sonic.net and b.auth-ns.sonic.net are now fully IPv6 enabled for answering authoritative DNS requests over IPv6. While IPv6 is still a long way off from widespread deployment we are seeing more and more services becoming available via IPv6.
Sonic.net has provided IPv6 tunnel services to all broadband connected customers since April of 2003. For more information check out http://sonic.net/features/ipv6 or head straight to our membertools to setup your tunnel today.
We are receiving reports from mutual Comcast and Sonic.net customers about difficulty reaching our network from the Comcast network. We are investigating the issue now from our side to see if there is anything we can do to work around the situation. If you are a Comcast customer having trouble, please do open a ticket with Comcast support.
One of our DSL customers in San Francisco was the target of a denial of service attack. We have blocked the offending traffic and all services are operating normally. Customers who shared the DSL termination hardware with the targeted customer might have seen 10 or 15 minutes of spotty Internet connectivity. -Nathan and Jared
Sonic.net wireless services for the city of Petaluma were offline from 3:00am to 6:00am. The problem was isolated to a portion of the network within the Sonic.net building. We resolved the issue by moving traffic to a different path through the system. Service is fully restored with all customers online at full bandwidth. – Jason and Nathan
Thu May 28 11:53:05 PDT 2008 — We’ve released our web based DNS zone editor for public beta testing at. members.sonic.net/websites/nameservers/ For more information or to provide us with feedback please see our local news group news://news.sonic.net/sonic.net Please note that this is an advanced tool that operates on live data and any improper modifications to your DNS could break your email or web hosting services. -Augie, Chris and Kelsey
Sat May 24 05:49:09 PDT 2008 — ssl.sonic.net service outage. The server that provides our Secure Server service suffered a system failure at 05:15 this morning and was unavailable for 30 minutes as the problem was fixed. We will be doing a thorough analysis to determine the cause of the failure and what we can implement to prevent any future failure from occurring. -Augie
Thu May 22 11:16:10 PDT 2008 — We’ve released our web based DNS zone editor for public beta testing at members.sonic.net/websites/nameservers/ For more information or to provide us with feedback please see our local news group news://news.sonic.net/sonic.net Please note that this is an advanced tool that operates on live data and any improper modifications to your DNS could break your email or web hosting services. -Augie, Chris and Kelsey
Update Thu May 22 09:56:37 PDT 2008 — We decided to push this software upgrade out to 12:01 AM Friday. We apologize for the constant changes to this maintenance window, but it will definitely occur tonight. -Jared
Fri May 23 00:15:59 PDT 2008 — Router Software Upgrade Completed. We have completed our software upgrade and everything went as planned. Business-T customers in Los Angeles would have seen less than 5 minutes of downtime. No other services were affected. -Jared
Update Wed May 21 11:42:30 PDT 2008 — Due to external factors, this reload was not completed this morning. It has been re-scheduled for 12:01 AM Thursday. -Jared