Update: All customer connectivity was restored around 10:15PM this evening.  Additional work to restore power redundancy continued and has since successfully completed.

We are currently investigating an event in one of our data centers that appears to have caused an outage to all legacy DSL services.  Approximate outage beginning was 7:06p.  Work is ongoing to rapidly identify and resolve the event causing this issue.

-Network Engineering

Update 5/13/2022 2:03AM: This maintenance is now complete.

Thursday, 5/12/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Benecia, Buena Park, Brea, Corona Del Mar, Costa Mesa, Fullerton. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 4:20AM: This maintenance is now complete.

Tomorrow (5/6/22), starting at 2:00 AM, Fusion Fiber customers in the Burlingame area will experience a service interruption while we perform maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Update 3:43AM: This work is now complete.

Wednesday morning, 5/4/22, starting at 2:00 AM, we will be performing emergency intrusive maintenance affecting Fusion DSL and FlexLink copper customers in San Bruno. Expected downtime within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 5/06/22 12:56A: This maintenance is now complete.

Thursday, 5/05/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Irvine and Buena Park. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 5/04/22 12:56A: This maintenance is now complete.

Tuesday, 5/03/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Ana. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 3:26AM: This work is now complete.

Tomorrow morning, 4/28/2022, starting at 2:00 AM, we will be performing emergency intrusive maintenance affecting Fusion DSL and FlexLink copper customers in San Bruno. Expected downtime within the maintenance window is approximately 5 min. The maintenance window is 4 hours.

-Network Engineering

Update: 1:04 AM Maintenance is completed.

April 26th 2022 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 5 hours.

~Network Engineering

Update (1:20AM): Maintenance successfully completed.

April 21st 2022 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering

Update (12:10AM): Maintenance successfully completed.

Tonight, 4/20/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering