Update 3/2/22 2:28AM: This maintenance is now complete.

Tomorrow night (3/2/22), starting at 2:00 AM, a small subset of customers in the Burlingame area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 1:55pm – This issue has been resolved. Thank you for your patience, we apologize for any inconvenience this may have caused.

We are experiencing an intermittent issue receiving calls to our Call Center. We are working with our vendor to resolve the issue as soon as possible. Customer Care can still be reached via email and SMS.

– Sonic Support

Update: 10:52PM PST Maintenance complete.

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems, including our customer shell server and VPN servers.  Any downtime to affected services should be very brief, and we expect to complete the maintenance within 2 hours.

Update 2/24 3:41AM: This maintenance is now complete.

Tomorrow night (2/24/22), starting at 2:00 AM, a small subset of customers in the Berkeley area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 2/11/22 3:25AM: This maintenance is now complete.

Tomorrow night (2/11/22), starting at 2:00 AM, a small subset of customers in the Albany area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 11:44am : This was posted in error and was orginally intended for direct to customer messaging for a limited scope of a small subsection of some customers in the San Francisco area. That maintenance is complete. There are no further disruptions.

Hello,

We need to perform emergency maintenance on the equipment serving you. We have sent out an email to those affected. This maintenance is planned to start at 11AM today which will take down the network. We will be up shortly after that. We apologize for any inconvenience this may cause.

Regards,

Sonic Support

Update 2/8/22 4:06AM: This maintenance is now complete

Tomorrow night (2/8/22), starting at 2:00 AM, a small subset of customers in the Albany area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Update 2/02/22 12:20AM: This maintenance is now complete.

Tuesday, 2/01/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Moss Beach. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 5:35PM: All services have been restored as of 4:50PM.

Today at 4:47PM, we began experiencing network connectivity issues to Cloverdale. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC