Update 2/24 3:41AM: This maintenance is now complete.

Tomorrow night (2/24/22), starting at 2:00 AM, a small subset of customers in the Berkeley area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 2/11/22 3:25AM: This maintenance is now complete.

Tomorrow night (2/11/22), starting at 2:00 AM, a small subset of customers in the Albany area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 11:44am : This was posted in error and was orginally intended for direct to customer messaging for a limited scope of a small subsection of some customers in the San Francisco area. That maintenance is complete. There are no further disruptions.

Hello,

We need to perform emergency maintenance on the equipment serving you. We have sent out an email to those affected. This maintenance is planned to start at 11AM today which will take down the network. We will be up shortly after that. We apologize for any inconvenience this may cause.

Regards,

Sonic Support

Update 2/8/22 4:06AM: This maintenance is now complete

Tomorrow night (2/8/22), starting at 2:00 AM, a small subset of customers in the Albany area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Update 2/02/22 12:20AM: This maintenance is now complete.

Tuesday, 2/01/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Moss Beach. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 5:35PM: All services have been restored as of 4:50PM.

Today at 4:47PM, we began experiencing network connectivity issues to Cloverdale. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC

Update 9:40PM: All services in Cloverdale have been restored too.

Update 7:20PM: Services out of Mendocino, Ukiah and Fort Brag have been restored back to normal. Cloverdale is still down.

Update 5:00PM: We still don’t have an estimated time of repair, but rest assured that our team is hard at work restoring service.

Today at 1/27/22 3:20PM, we began experiencing network connectivity issues north of Santa Rosa due to a suspected fiber cut. Fusion DSL and Flexlink Ethernet/Long-Range services are affected by this. Services out of Cloverdale are down and services out of Mendocino, Healdsburg, Ukiah, Fort Bragg are in a degraded state. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC

Update 8:38PM: All services have been restored as of 8:22PM.

Today at 1/24/22, we began experiencing network connectivity issues to Fusion DSL users San Bruno. We are working to restore connectivity as quickly as possible and will update as more details become available. ETR is 8:00PM.

– Sonic NOC

Update: Maintenance complete 11:03 PM PST

Tomorrow, January 19th, beginning at 10PM PST we will be applying upgrades to multiple systems including our customer shell servers and VPN servers.  Any downtime to effected systems is expected to be brief and we hope to conclude the maintenance within 2 hours.