Northern California Core Maintenance

Update 10/8/21 12:47AM: This work is now complete

Tonight, 10/7/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

VPN Maintenance

Beginning at 11pm tonight, October 7, Sonic Operations will perform maintenance on the VPN cluster. While downtime is not expected, clients may experience reconnects as various nodes are restarted. Expected duration of the maintenance operations is less than half an hour.

Update 11:11pm: Maintenance complete.

Fusion Fiber Intrusive Maintenance – Albany

Update 2:40AM: This maintenance is now complete.

Friday morning (10/8/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the Albany area. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window is 2 hours.

~Network Engineering

Fusion Fiber Maintenance – Richmond District in San Francisco

Update(3:02) Maintenance now complete

Thursday morning (10/7/21) at 2 AM we will be performing intrusive system maintenance to replace a piece of redundant gear serving a subset of Fusion Fiber customers in the Richmond District of San Francisco. Data and voice services could potentially be interrupted off and on for up to 30 minutes. The maintenance window is 2 hours.

~Network Engineering

Fusion Fiber Intrusive Maintenance – San Francisco

Update 2:35AM: This maintenance is now complete.

Thursday morning (10/7/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window is 2 hours.

~Network Engineering

Login Issue on IMAP/POP3 service

A configuration error is resulting in a small number of users encountering login errors when attempting to check mail. We are currently fixing the issue for any users experiencing the error.

-SOC

Northern California Core Maintenance

Update 9/30/21 1:20AM: This work is now complete

 

Tonight, 9/29/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

IMAP/POP3 Authentication issues for a small group of users

We are currently in the process of upgrading and improving our mail delivery infrastructure. During this process a configuration error was found that resulted in a small percentage of  users experiencing intermittent authentication errors when logging in to check mail. We are currently investigating.

Fusion Fiber Non-Intrusive Maintenance – San Francisco

Update(12:17) Maintenance complete

Tonight (9/29/21) at 11:59PM we will be performing non-intrusive system maintenance to reboot a piece of redundant gear serving a subset of Fusion Fiber customers in the San Francisco area. The expected time to complete is 20mins. The maintenance window is 2 hours.

~Network Engineering